Concierge Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We believe true luxury is personal, thoughtful, and delivered with genuine care. We are looking for a Concierge Agent who enjoys connecting with people, understands the value of local knowledge, and takes pride in creating smooth, memorable guest experiences from arrival to departure.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
• You will welcome guests and assist with enquiries, luggage coordination, transportation, and valet support while providing accurate information on hotel facilities, dining, events, and local attractions

• Take ownership of guest requests and follow through until completion

• Work closely with Front Office, Bell Services, Valet, and third-party partners to ensure seamless service

• Promote in-house facilities and services including dining, experiences, and transportation

• Maintain a polished concierge desk and lobby presence at all times

• Support guest satisfaction by anticipating needs and resolving concerns with confidence and care.

What We need from you:

• A minimum of one year experience in a guest-facing or customer service role, preferably within hospitality or luxury service

• Strong communication skills in English, with additional languages an advantage

• Good local knowledge or a genuine interest in learning about the destination; confidence using basic computer systems

• Flexibility to work shifts, weekends, and holidays

• The ability to stay professional, approachable, and calm in a fast-paced environment.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.