Collections Executive | Al Futtaim Finance | Financial Services

Job Requisition ID: 180930

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Collections Executive is responsible for maximizing collection efforts by maintaining consistent follow-up with debtors and defaulters to ensure full settlement. The role focuses on minimizing overdue receivables while optimizing cash flow levels. Success in this position requires adherence to collection procedures and ethical practices, while maintaining accurate records and effective communication with customers and internal teams.

What You Will Do:

• Conduct regular follow-ups with past-due customers via telephone calls and emails to ensure timely collection of overdue amounts.

• Maintain complete and accurate collection records by documenting all customer interactions in the Collection Management Log.

• Respond promptly and professionally to customer queries related to collections.

• Ensure timely and effective collection of overdue amounts through consistent and rigorous follow-up to recover the pending dues.

• Provide timely feedback and updates to the team regarding customer payment behaviour, history, and financial health.

• Ensure strict adherence to collection procedures, SOP, compliance standards, and ethical practices while protecting the organization's reputation.

• Handle timely escalation and transfer of accounts for legal action by completing required formalities and following up until resolution.

• Coordinate with all relevant departments, including Operations, to resolve customer/account issues affecting customer payment behaviour.

• Negotiate repayment solutions with customers via calls, emails, and meetings to resolve pending dues.

• Submit periodic ad-hoc reports to the Line Manager.

Required Skills To Be Successful:

• Excellent communication and interpersonal skills for efficient negotiation and problem resolution.

• Strong ability to manage multiple priorities and meet deadlines under pressure.

• Proficiency in Collection Management Systems and data analysis tools.

• Adherence to ethical practices and company policies in debt collection.

What Qualifies You For The Role:

• Bachelor's degree in finance, business administration, or a related field.

• At least 3 years of experience in collections or a similar financial role.

• Proficient in using Collection Management Systems and Microsoft Office Suite.

• Strong negotiation and communication skills.
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