Cluster Security Manager – Safety, Protection & Risk Management Leader at InterContinental Residences Dubai Business Bay (Operational) & Kimpton Sevn Dubai (Pre-Opening)

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are seeking a Cluster Security Manager to lead and elevate all aspects of safety, security, risk management, and emergency preparedness across two distinctive luxury and lifestyle hospitality brands.

This role is designed for a highly vigilant, operationally disciplined, and people-focused leader who understands that exceptional guest experiences are built upon environments where guests, residents, colleagues, assets, and reputations are protected through proactive security leadership, effective risk mitigation, and world-class safety standards.

One Cluster. Two Distinctive Hospitality Experiences. One Commitment to Safety and Security.

This is more than a traditional security management role.

The cluster combines the refined residential luxury of InterContinental Residences Dubai Business Bay with the bold, lifestyle-driven energy of Kimpton Sevn Dubai. Each property presents unique operational risks, guest expectations, and security challenges, yet both require a seamless, professional, and highly responsive approach to safety and protection.

You will define how security operations support business continuity, guest confidence, colleague wellbeing, and asset protection—ensuring every aspect of the operation is safeguarded through prevention, preparedness, and professional response.

Why This Role Matters

Security is an essential pillar of hospitality excellence.

As Cluster Security Manager, you will oversee all security operations, emergency preparedness programs, life safety systems, investigations, loss prevention initiatives, and crisis response protocols across both properties.

You will be responsible for creating safe environments where guests feel protected, colleagues feel supported, and operations can perform at their highest level without disruption.

This is a unique opportunity to establish security excellence across two exceptional brands while setting new benchmarks for safety, risk management, and asset protection within Dubai’s luxury hospitality sector.

Be the Guardian Behind Exceptional Guest Experiences

You will lead, train, and empower security teams across both properties while working closely with Operations, Human Resources, Engineering, Finance, Residences, and Corporate Security stakeholders.

From physical security and investigations to emergency response planning and regulatory compliance, you will ensure every aspect of the operation is protected through robust security systems, proactive risk management, and highly trained teams.

What We’ll Support You to Do

• Drive Security Excellence & Risk Management

Ensure the highest standards of safety, security, loss prevention, and emergency preparedness across the cluster.

• Build High-Performing Security Teams

Recruit, develop, and inspire professional security colleagues who embody vigilance, service excellence, and operational discipline.

• Protect People, Assets & Reputation

Create secure environments that safeguard guests, residents, colleagues, property assets, and brand reputation.

The Gig

Reporting to the Hotel Manager & Cluster General Manager, the Cluster Security Manager will oversee all security and safety operations for InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai.

• The Opportunity:

Lead security, safety, and risk management across two distinctive hospitality brands.

• The Strategy:

Develop proactive security programs, emergency preparedness capabilities, and loss prevention initiatives that protect people and assets.

• The Impact:

Create a culture where safety, security, and preparedness are embedded into every aspect of the guest and colleague experience.

You will be accountable for security operations, investigations, emergency response readiness, life safety compliance, team performance, and asset protection across the cluster.

Stay Human

At InterContinental and Kimpton, security is about more than procedures and protocols.

This role is about creating environments where people feel safe, respected, and cared for—ensuring every guest, resident, and colleague can focus on exceptional experiences while knowing their wellbeing is protected.

Your Day-to-Day

No two days are the same; your responsibilities will span a range of operational and leadership activities, including but not limited to:

Security Leadership & Standards

• Develop and implement cluster-wide security policies, procedures, and operating standards

• Ensure compliance with local laws, fire and life safety regulations, and brand security requirements

• Conduct regular security audits, risk assessments, and vulnerability reviews

• Maintain security standards aligned with luxury hospitality expectations

Safety, Risk Management & Loss Prevention

• Lead asset protection and loss prevention initiatives across both properties

• Monitor security incidents, investigate cases, and implement corrective actions

• Identify operational risks and develop mitigation strategies

• Maintain robust access control, key management, and surveillance procedures

Emergency Preparedness & Crisis Management

• Develop and maintain emergency response plans and crisis management procedures

• Lead emergency drills, evacuation exercises, and preparedness training

• Coordinate incident response for emergencies, accidents, and security threats

• Ensure readiness of all life safety systems and emergency equipment

Team Leadership & Development

• Lead, coach, and develop security teams across both properties

• Build a culture of professionalism, vigilance, accountability, and service excellence

• Conduct ongoing training in security operations, investigations, emergency response, and conflict management

• Ensure adequate staffing and deployment strategies to support operational requirements

Guest, Resident & Colleague Protection

• Ensure a visible yet guest-friendly security presence throughout the properties

• Support VIP arrivals, special events, and high-profile guest requirements

• Manage colleague safety initiatives and workplace security programs

• Address security concerns promptly and professionally

Pre-Opening Security Excellence (Kimpton Sevn Dubai)

• Recruit and train the security team for pre-opening operations

• Establish security infrastructure, SOPs, emergency procedures, and control systems

• Conduct security risk assessments during pre-opening phases

• Support testing, commissioning, and operational readiness exercises prior to opening

Security Systems & Technology

• Oversee CCTV systems, access control systems, intrusion detection, and life safety technologies

• Ensure proper maintenance and functionality of all security equipment

• Analyze security trends and leverage technology to enhance protection measures

• Maintain accurate incident reporting and security documentation

Financial & Operational Control

• Manage departmental budgets and security-related operating expenses

• Control costs while maintaining appropriate levels of protection and compliance

• Optimize security resource deployment and operational efficiency

Cross-Functional Collaboration

• Partner closely with Operations, Engineering, Human Resources, Finance, and Residences teams

• Work with local authorities, emergency services, and regulatory agencies

• Support audits, inspections, and compliance reviews

• Collaborate on business continuity and crisis management planning

What Success Looks Like

• Safe, secure, and compliant operating environments across both properties

• Strong security culture embedded throughout the cluster

• Effective emergency preparedness and crisis response capabilities

• Successful pre-opening security setup at Kimpton Sevn Dubai

• Reduced security incidents and proactive risk mitigation

• Highly engaged, trained, and professional security teams

• Strong protection of guests, residents, colleagues, assets, and brand reputation

Who This Role Is Perfect For

• A disciplined and highly professional hospitality security leader

• Experienced in luxury hotels, mixed-use developments, or multi-property operations

• Strong in investigations, emergency response, and risk management

• Passionate about safety, security, and operational excellence

• Skilled at balancing guest service with effective protection

• Energized by both operational leadership and pre-opening environments

What We Need From You

Ideally, you bring some (or all) of the following qualifications and experience

Education

• Diploma or Bachelor’s degree in Security Management, Criminal Justice, Hospitality Management, Risk Management, or related field preferred

• Professional security certifications are highly desirable

Experience

• 8–12 years of progressive security leadership experience within luxury hospitality, residential, or mixed-use environments

• Experience in multi-property or cluster operations strongly preferred

• Pre-opening experience highly desirable

• Strong knowledge of UAE safety, security, fire life safety, and regulatory compliance requirements

Personal Attributes

• Highly vigilant, ethical, and professional

• Strong leadership and people development capabilities

• Calm and decisive under pressure

• Excellent investigative and analytical skills

• Strong communication and stakeholder management abilities

• Service-oriented with exceptional attention to detail

• Committed to protecting people, assets, and reputation through proactive leadership

This version mirrors the tone, structure, and employer-branding style of the Cluster Chief Steward template while positioning Security as a strategic risk management and guest protection function.

What You Can Expect from Us

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.

Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other.

A Culture of Connection, Craft & Care

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are united by a culture built on connection, craft, and care.

Connection is at the heart of how we work—how we collaborate as colleagues, engage with our guests, and build relationships that last beyond a single stay.

Craft defines our approach to hospitality. We take pride in the details, the discipline, and the consistency that transform service into memorable experiences.

Care is what brings it all to life. We care deeply for our guests, for one another, and for the communities we are part of. It is reflected in every interaction, every gesture, and every decision we make.

Together, these values create a workplace where people feel supported, empowered, and inspired to deliver hospitality at its very best.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people—we’d still love to hear from you.

Join us and be part of shaping two distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise will help define how guests connect, unwind, and remember us.