Cluster Chief Steward – Stewarding Excellence Guardian at InterContinental Residences Dubai Business Bay (Operational) & Kimpton Sevn Dubai (Pre-Opening)

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are seeking a Cluster Chief Steward to lead and elevate all stewarding operations across two distinctive luxury and lifestyle brands.

This role is designed for a highly organized, quality-driven, and operationally disciplined leader who understands that behind every exceptional culinary experience lies flawless kitchen hygiene, efficiency, and support systems—ensuring every restaurant, bar, banquet, and in-room dining experience is delivered to the highest standards of cleanliness and operational readiness.

One Cluster. Two Distinctive Culinary Worlds. One Uncompromising Standard of Cleanliness.

This is more than a traditional stewarding role.
The cluster combines the refined residential luxury of InterContinental Residences Dubai Business Bay with the bold, lifestyle-driven energy of Kimpton Sevn Dubai. Each property has unique culinary experiences, yet both demand absolute consistency in hygiene, kitchen operations support, and stewarding excellence.

You will define how back-of-house operations support the guest experience—ensuring every plate, glass, and service moment is backed by impeccable cleanliness, efficiency, and operational flow.

Why This Role Matters

Cleanliness is the foundation of culinary excellence.

As Cluster Chief Steward, you will oversee all stewarding operations, ensuring kitchens, storage areas, dishwashing systems, and back-of-house spaces operate efficiently, safely, and in full compliance with brand and regulatory standards.

You will be responsible for enabling culinary and service teams to perform at their best by ensuring the right tools, cleanliness standards, and operational systems are always in place.

This is a unique opportunity to shape stewarding excellence across two properties and set benchmarks for operational hygiene in Dubai’s luxury and lifestyle hospitality sector.

Be the Operational Backbone Behind Culinary Excellence

You will lead, train, and empower stewarding teams across both properties while working closely with Culinary, Restaurants & Bars, Engineering, and Hygiene teams.

From restaurant service support and banquet operations to kitchen sanitation, waste management, and equipment readiness, you will ensure every back-of-house operation supports seamless guest-facing experiences.

What We’ll Support You to Do

• Drive Stewarding Excellence & Compliance: Ensure the highest standards of hygiene, sanitation, and kitchen operational support
• Build High-Performing Stewarding Teams: Recruit, train, and develop skilled stewarding professionals
• Enable Culinary Operations: Ensure kitchens and service areas are fully equipped, clean, and operationally efficient

The Gig

Reporting to the Cluster Director of Culinary, the Cluster Chief Steward will oversee all stewarding operations for InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai.

• The Opportunity: Lead stewarding excellence across two distinct hospitality brands
• The Strategy: Ensure operational hygiene, efficiency, and compliance across all culinary environments
• The Impact: Create the operational foundation that enables world-class dining experiences

You will be accountable for hygiene standards, stewarding team performance, equipment management, and back-of-house operational readiness across the cluster.

Stay Human

At InterContinental and Kimpton, excellence starts behind the scenes.

This role is about discipline, pride, and care—ensuring that every guest experience is supported by a spotless, safe, and efficient operational environment.

Your Day-to-Day

No two days are the same; your responsibilities will span a range of operational and leadership activities, including but not limited to:

Stewarding Leadership & Standards

• Develop and implement cluster-wide stewarding SOPs and hygiene standards
• Ensure compliance with HACCP, food safety, and local regulatory requirements
• Conduct regular audits of kitchens, storage areas, and back-of-house spaces
• Maintain cleanliness benchmarks aligned with brand standards

Operational Excellence

• Oversee daily stewarding operations across restaurants, bars, banquets, and IRD
• Ensure dishwashing systems, waste management, and cleaning schedules run efficiently
• Monitor chemical usage, equipment maintenance, and inventory of stewarding supplies
• Support kitchen readiness for service periods and peak demand

Team Leadership & Development

• Lead, coach, and develop stewarding teams across both properties
• Build a culture of discipline, accountability, and pride in operational excellence
• Conduct training on hygiene, safety, and equipment handling
• Ensure adequate staffing and scheduling to support operations

Support to Culinary & Service Teams

• Work closely with chefs and F&B leaders to ensure operational readiness
• Provide support for banquets, events, and high-volume service periods
• Ensure timely availability of clean equipment, utensils, and service ware
• Resolve operational challenges impacting kitchen efficiency

Pre-Opening Stewarding Excellence (Kimpton Sevn Dubai)

• Recruit and train stewarding team for pre-opening operations
• Set up stewarding systems, workflows, and SOPs for launch readiness
• Ensure kitchen and BOH spaces are operationally ready prior to opening
• Support pre-opening trial operations and mock service runs

Financial & Operational Control

• Manage stewarding labor budgets and operational costs
• Control chemical, cleaning supply, and equipment expenses
• Optimize resource utilization and reduce waste

Cross-Functional Collaboration

• Partner with Culinary, Engineering, Hygiene, and F&B Operations teams
• Ensure alignment on kitchen design, workflow, and operational efficiency
• Support audits, inspections, and compliance reporting

What Success Looks Like

• Consistently high hygiene and sanitation standards across all BOH areas
• Fully operational, efficient, and well-maintained stewarding systems
• Strong, trained, and motivated stewarding teams
• Successful pre-opening stewarding setup at Kimpton Sevn Dubai
• Seamless support to culinary and service operations across the cluster

Who This Role Is Perfect For

• A disciplined, detail-oriented stewarding or hygiene operations leader
• Experienced in multi-outlet or multi-property hospitality environments
• Strong in team leadership, training, and operational systems
• Passionate about hygiene, safety, and operational excellence
• Energized by pre-opening and high-performance environments

What We Need From You

Ideally, you bring some (or all) of the following qualifications and experience

Education

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred

Experience

• 8–12 years of progressive stewarding or kitchen operations experience in luxury hotels
• Experience in multi-outlet or cluster operations strongly preferred
• Pre-opening experience highly desirable
• Strong knowledge of HACCP and hygiene compliance standards

Personal Attributes

• Highly organized, disciplined, and detail-focused
• Strong leadership and team development skills
• Operationally hands-on and solution-oriented
• Committed to cleanliness, safety, and efficiency
• Collaborative and calm under pressure

What You Can Expect from Us

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.

Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other.

A Culture of Connection, Craft & Care

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are united by a culture built on connection, craft, and care.

Connection is at the heart of how we work—how we collaborate as colleagues, engage with our guests, and build relationships that last beyond a single stay.

Craft defines our approach to hospitality. We take pride in the details, the discipline, and the consistency that transform service into memorable experiences.

Care is what brings it all to life. We care deeply for our guests, for one another, and for the communities we are part of. It is reflected in every interaction, every gesture, and every decision we make.

Together, these values create a workplace where people feel supported, empowered, and inspired to deliver hospitality at its very best.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people—we’d still love to hear from you.

Join us and be part of shaping two distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise will help define how guests connect, unwind, and remember us.