Clinical Nurse Manager - Homecare and Case Management

JOB SUMMARY

The Clinical Nurse Manager - Homecare and Case Management has 24-hour operational accountability for all clinical, operational and budget responsibility of the Case Management and homecare units incorporating the hospitals vision and strategic plan. The Clinical Nurse Manager - Case Management and Homecare directs and coordinates clinical planning activities for both services and is responsible for the recommendation, development and implementation of case management and homecare procedures, standards and guidelines, and for keeping the Director of Nursing informed of progress and potential problems. As a key member of the hospital’s senior nursing management team the incumbent assumes accountability for the overall management and the delivery of quality Nursing Services to achieve optimal patient experience and outcomes for the service delivery area. S/he ensures that standards for case management and homecare are adhered to. The incumbent is fully responsible for the Case Management and Homecare unit budgets, patient experience and outcomes and staff performance and development. S/he works collaboratively to ensure that commissioning, recruitment, onboarding, orientation and service activation responsibilities are carried out in accordance with Sidra’s plans and timelines. The Clinical Nurse Manager - Homecare and Case Management is professionally accountable to the Chief Nursing Officer.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA

EDUCATION

Essential:

• Bachelor Degree in Nursing (4 years)

• Master’s degree in Nursing or health related field, or Masters in Business Administration

• Registered Nurse

Preferred:

• Master’s degree in Nursing or health related field, or Masters in Business Administration

• Post graduate specialty qualification/certification

EXPERIENCE

Essential:

• 7+ years of clinical experience including 5+ progressive management experience within the relevant specialty area in an acute care hospital Experience in an Academic Medical Center

Preferred:

• Demonstrated experience with clinical Information systems

• Hospital Commissioning

• Previous accreditation experience

• Evidence of publications / presentations in the past 5 years

CERTIFICATION & LICENSURE

Essential:

• Valid professional nursing license in country of origin

• Case Manager Certification from an accredited national organization

• Meets licensing requirements of the State of Qatar

PROFESSIONAL MEMBERSHIP

Preferred:

• Member of a professional nursing association

JOB SPECIFIC SKILLS & ABILITIES

Essential:

• Proactive approach to planning

• Demonstrated ability to cope with rapid and sustained change, competing demands and tight deadlines

• Demonstrated ability to develop and maintain effective relationships with a range of stakeholders internally and externally

• Effective communication and presentation skills and demonstrated ability to present to large audiences.

• Empowering and enabling leadership style

• Effective coordination of resources to maintain safe patient care

• Proficiency with Microsoft Office suite

• Fluency in written and spoken English

Preferred:

• Arabic speaking and/or bilingual in other languages

KEY ROLE ACCOUNTABILITIES

• Formulates, communicates and oversees the implementation of the case management and national homecare strategy in collaboration with key stakeholders.

• Develops, directs and ensures continuous improvement to the implementation of operational plans for case management and homecare.

• Makes decisions on budget planning, clinical operation, resource allocation and staff performance for case management and homecare units.

• Ensures all nursing staff work within their scope of practice and within QCHP licensure of Qatar.

• Implements patient experience and quality plans for homecare and case management.

• Translates the pediatrics nursing strategy into plans for case management and homecare and drives their execution.

• Leads and coordinates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care and patient experience.

• Assumes accountability and oversight for patient experience and clinical outcomes for the Case Management and Homecare units.

• Continually reviews nursing practice to ensure that the most effective research based and timely care is provided for patients and their families. Addresses any issues that negatively impact on patient care outcomes.

• Develops goals, KPIS and objectives for Case Management and Homecare in collaboration with the Director and other key stakeholders by embracing evidence and research to support transformational changes.

• Ensures that patient care is provided in accordance with established case management and standards of nursing care, accreditation, policies, guidelines and protocols of Sidra and the State of Qatar.

• Develops and implements processes to ensure authorization of appropriate services for continued stay and during discharge.

• Plans for resource allocation that meets patient population needs. Ensures staffing ratios and patient assignments are reflective of patient census, acuity, level of education, and capabilities of staff.

• Assumes financial responsibility through budget management for the unit to ensure that patient services are provided in a timely, efficient and effective manner. Balances financial responsibility against safe patient care.

• Manages ongoing individual performance appraisals, development plans and professional goals for case management and homecare staff members.

• Leads, plans, implements and evaluates the operational care delivery for case management and homecare.

• Achieves goals and objectives by embracing evidence and research to support transformational changes.

• Sets and monitors performance standards against patient outcomes.

• Monitors and implements the comprehensive unit based safety program takes corrective action as required.

• Establishes and analyzes areas of improvement through data to prepare necessary reports.

• Develops, reviews and revises unit procedures as required.

• Leads and participates in organization-wide performance improvement activities and committees as assigned.

• Provides support for Shared Governance for case management and homecare.

• Partners with clinical educators in planning, implementation and evaluation of patient and staff education requirements.

• Drives the implementation of patient experience principles, provides service recovery, and identifies and implements continuous improvement opportunities as required.

• Monitors and analyzes performance data to ensure that unit KPIs are achieved, identifies opportunities for improvement and implements solutions.

• Leads and manages the selection, development and retention of all staff within the unit

• Serves as a professional and clinical role model for staff and acts as an advocate for patients and their families

• Promotes positive staff morale by building and maintaining relationships.

• Ensures clinical practitioner competence and professional nursing credibility.

• Deputizes for the Director of Nursing as required.

• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

• Adheres to and promotes Sidra’s Values

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.