NMC Healthcare
Clinic Support Assistant
š¦šŖ Dubai, UAEš¢ On-site
Patient CoordinationCustomer ServiceHealthcare AdministrationMedical InsuranceOSHConflict Resolution
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60 seconds. $3.99 one-time.
- DUTIES AND RESPONSIBILITIES
- Take care of the patients from the time they call till they finish their medical checkup and go back.
- Advocates patientsā and their familiesā rights and responsibilities, confidentiality, information and education.
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Visit inpatient ward patients on daily basis.
- Should be capable of solving problems, effective communication strategies and conflict resolution.
- Communicate all information to front office personnel and Physicians regarding Patient.
- Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
- Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
- Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
- Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provide information about medical insurance coverage to patients.
- Keeps accurate records of discussions or correspondence with customers.
- Write reports analyzing the quality of customer service.
- Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
- Work accordance with the documented OSH procedures and instructions, specific responsibilities.
- Be familiar with emergency and evacuation procedures.
- Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
- Comply with Waste management procedures and policies.
- Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
- Use of appropriate personal protective equipment and safety systems.
- To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Requirements
- ā¢Effective communication strategies
- ā¢Problem-solving skills
- ā¢Conflict resolution abilities
- ā¢Knowledge of medical insurance coverage
- ā¢Ability to handle patient advocacy and confidentiality
- ā¢Familiarity with emergency and evacuation procedures
Responsibilities
- ā¢Manage patient journey from initial call to completion of medical checkup
- ā¢Advocate for patientsā and familiesā rights and confidentiality
- ā¢Develop and maintain feedback and complaint procedures
- ā¢Visit inpatient ward patients on a daily basis
- ā¢Communicate patient information to front office and physicians
- ā¢Block appointments with specialists and consultants
- ā¢Provide information on medical insurance coverage
- ā¢Maintain accurate records of customer correspondence
Related Jobs
Stand Out
- Get to the top of NMC Healthcare's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
GCC Info
Company
NMC Healthcare
5000+ employees
NMC Health is one of the largest private healthcare providers in the UAE. It operates hospitals, day surgery centers, and clinics across the country.
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