Chief Concierge

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Supervise all activities of the team.

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.

• Encourage and builds mutual trust, respect, and cooperation among team members.

• Serve as a role model to demonstrate appropriate behaviors.

• Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.

• Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.

• Managing Bell/Door/Valet Operations
• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.

• Record guest requests for luggage and valet service and train employees on venue features and services.

• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.

• Conducting performance reviews and ensuring that all equipment and supplies are working properly.

• Set an example for employees by being present and working during peak business periods and events.

• Strong organizational skills.

• Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.

• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.

• Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.

• Inspect guest rooming standards and acquaint guests with rooms and their features.

• Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.

• Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.

• Ability to drive both manual and automatic transmission vehicles. Must possess a valid driver’s license.

• Ensure team members have current and up to date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Additional Information