Car Park Supervisor

The Car Park Supervisor is responsible for overseeing all car park operations while delivering excellent customer service tailored to individual customer needs. The role ensures the smooth day-to-day running of the parking facilities, including traffic flow management, staff supervision, safety compliance, revenue monitoring, equipment functionality, and operational reporting. The supervisor supports Terminal A and South Side parking operations, ensures adherence to company policies and procedures, and maintains a safe, efficient, and customer-focused environment.

Responsibilities

Staff Supervision

• Supervise and manage car park attendants.
• Conduct training and monitor attendance, punctuality, and performance.
• Complete annual performance evaluations. Operations Management

• Oversee daily parking facility operations.
• Ensure smooth traffic flow and operational efficiency.
• Manage inventory and monitor equipment functionality. Customer Service

• Handle customer inquiries and complaints.
• Resolve issues promptly and professionally.
• Ensure a positive customer experience. Security & Safety

• Monitor surveillance systems and coordinate with security teams.
• Respond to security incidents and unauthorized access issues.
• Conduct regular patrols to identify and address safety hazards.
• Ensure compliance with health, safety, and IT security policies. Revenue Management

• Monitor and replenish Auto Payment Machine (APM) float levels.
• Manage note cassette replacement and secure transfer procedures.
• Ensure audit trails are maintained.
• Monitor cash-handling procedures and prepare revenue reports. Equipment Maintenance

• Oversee maintenance and repair of parking systems and equipment.
• Coordinate with technicians to resolve issues promptly.
• Monitor APMs, entry/exit systems, barrier arms, and payment devices. Reporting & Administration

• Prepare operational, incident, revenue, and tailgating reports.
• Complete supervisor handover reports at the end of each shift.
• Submit attendance and HR-related documentation as required. Compliance

• Ensure compliance with parking policies, regulations, audits, permits, and licensing requirements.
• Support parking provisions for People of Determination (disabled parking users). Team Communication

• Conduct team briefings and meetings.
• Communicate operational updates via phone, email, and other channels.
• Address employee concerns and maintain teamwork. Technology Monitoring

• Perform routine system checks and patrols.
• Monitor parking management systems and transaction records.
• Analyze reports and CCTV data.
• Report technical faults for immediate resolution. Shift & Attendance Management

• Work rotational shifts, including weekends, evenings, and holidays.
• Maintain punctuality and adherence to attendance procedures. Emergency Response

• Coordinate responses to accidents, medical emergencies, and vehicle breakdowns.
• Ensure compliance with emergency and safety procedures. Policy Compliance

• Understand and follow all company policies and procedures.
• Comply with the ADA company handbook and operational guidelines. Requirements and Skills

Education & Qualifications

• High School Certificate, Diploma, or equivalent.
• Additional certification or education in supervision or management is advantageous.
• Valid driving license (mandatory). Experience

• 1–2 years of supervisory or management experience in a parking facility or related field.
• Previous supervisory experience preferred.
• Parking operations experience is desirable but not essential. Skills & Competencies

• Customer Service Excellence: Ability to deliver high-quality service and meet individual customer needs.
• Leadership & Team Management: Ability to supervise, motivate, and hold staff accountable.
• Attention to Detail: Accurate monitoring of transactions, compliance, and safety checks.
• Problem Solving: Ability to resolve operational, customer service, and safety issues efficiently.
• Communication Skills: Clear and professional communication with customers, staff, and management.
• System Proficiency: Competence in using parking management systems, reporting tools, and CCTV monitoring.
• Operations Management: Strong understanding of daily parking operations and traffic flow management.
• Safety Awareness: Knowledge of health, safety, and security procedures within operational environments.