Business Support Officer

Role : Business Support Officer
Location : Abu Dhabi

Role Purpose:

• In-charge of the risk and control environment ensuring mitigation of risks associated with business conduct and smooth and effective running of the business activity.

• Responsible for BORM activities within the Community Banking and support the coverage and service teams in complying with ADIB Internal procedure and policy implementation.

• In-charge of other support functions such as MIS, SOP reviews, BCP/BIA, User Access Review, Compliance FCRA, consumer protection and other Ad-hoc Tasks.

Key Accountabilities of the role

• Act as the major contact point between Community Banking and RBCU, ORM and Compliance.

• Ensure implementation of Group ORM policies and procedures with Community Banking.

• Extend support to the coverage and service teams members in maintaining control over their client transactions.

• Assist in handling the control testing, RCSA (assessment cycle) and KRI scoring on ORM system (GRC) for Community Banking.

• Handle complaint management and ensure resolution within agreed timelines.

• Oversee and communicate the various risk management tools used in ADIB guided by the relevant policies and procedures.

• Analyse irregular cases to identify potential fraud attempts (Act as anti-fraud officer)

• Communicate with Ops Risk and other stakeholders on the related business issues and track the metrices, caps, KRI etc…

• Responsible for reviewing irregular client transactions to raise STR to compliance.

• Oversee client fund movement (inflows/Outflows) reporting and guide the team in case or irregularities identified in the flows.

• Review user access with ICD and report discrepancies and incorporate changes.

• Assist in handling the ODD MIS and follow up with coverage and service team for completion.

• Assist in handling the department MIS of all kinds (i.e. revenue / liability / ODD performance / RMs Performance / Calls reporting activity)

• Act the primary representative of the department in various audits (CMAT reviews, Internal and External Audits, Sharia Audit, Etc…)

• Assist in SOP reviews & update and creation of new SOPs for newly adopted products/tasks.

• Responsible for business continuity management (i.e. BCM planning, BCM Testing & Call Tree)

• Handle the Financial Crime Risk Assessment (FCRA) IRQ & GCQ annual tasks.

• Adherence to consumer protection regulations while engaging/dealing with clients.

• Handle accurately & timely the different Ad-hoc tasks assigned as per business strategy requirements.

Behavioral Competencies:

• Communication.

• Quality orientation.

• Teamwork.

• Adaptability

• Technical knowledge.

• Problem Solving.

• Decision Making.

• Initiative & Change.

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor’s degree.

• Strong understanding of the corporate business needs.

• Business performance with risk & control thinking to protect the business while conducting activity.

• Strong writing skills and ability to draft SOPs and other business documents.

• Adequate with financial terms, qualitative and quantitative tools related to performance.

• Able to work Independently, show initiative and take full responsibility for completion of duties.

• Discreet and trustworthy with high degree of integrity & effective communication.

• Customer-centric (Internal / External), delivery, results-oriented.

• Ability to work in cross functional teams teamwork & adherence to agreed timelines.

• Strong Microsoft Office Skills.

Required experience:

• 4-6 years' experience in governance, quality & operational risk control environment.

• UAE based experience is a must.