Business Solutions & Operations Specialist-Infinity Platform
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Job Purpose
Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
As Skywards Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy. Leverage existing or new technologies to achieve Skywards' vision. Be responsible for the business support and operations functions to ensure Skywards business continuity. This role is based full-time in our Dubai Office.
In this role, you will:
• Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics.
• Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
• Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
• Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
• Contribute to the sourcing, evaluation and selection of solution vendors.
• Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
• Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
• Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
• Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.
Qualification
To be considered for the role, you must meet the below requirements:
• Degree or Honours (12+3 or equivalent) in Commercial/Sales with 5+ years of experience.
• Degree or Honours in IT or relevant discipline.
• Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit.
• Experience in delivering complex/cross functional projects.
• Good understanding of ROI and other key performance metrics.
• Excellent written and spoken English.
• Flexible to work longer hours when required and open to travel for business.
You’ll have an edge if you have:
• Frequent flyer or loyalty programme experience.Why Emirates?
At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland.
Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:
• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges
• Interline travel benefits with partner airlines, expanding your access across the worldThis is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.
Salary & benefits
Competitive salary
Competitive Benefits
Requirements
- •Degree or Honours (12+3 or equivalent) in Commercial/Sales with 5+ years of experience
- •Degree or Honours in IT or relevant discipline
- •Minimum 3 years experience in management and operational support of information systems
- •Experience in delivering complex/cross-functional projects
- •Good understanding of ROI and key performance metrics
- •Excellent written and spoken English
- •Flexible to work longer hours and open to travel
Nice to Have
- •Frequent flyer or loyalty program experience
Responsibilities
- •Manage end-to-end project delivery aligned with department strategy
- •Organize and facilitate user requirements gathering
- •Identify key system and process improvements
- •Deliver projects on time, within budget, and to quality standards
- •Manage end-to-end user and business process testing
- •Maintain documentation repository
- •Support vendor evaluation, selection, and negotiation
- •Ensure systems and processes maintain operational levels and business continuity
Related Jobs
- Scan your CV for errors before Emirates Group sees it
- Get AI-rewritten bullet points
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Emirates Group is a multinational airline and travel services conglomerate based in Dubai. It comprises Emirates airline, dnata, and other aviation-related businesses, serving customers worldwide.
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