Business Development Manager - Card Sales- CC_Balance Builder
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60 seconds. $3.99 one-time.
Roles & Responsibilities
• Drive credit card sourcing through assigned teams and ensure monthly sales targets are achieved.
• Lead business development activities, expanding sourcing channels and strengthening partner relationships.
• Manage team productivity, discipline, and engagement to ensure high‑quality output.
• Identify process gaps in card sourcing and recommend improvements to increase conversion and efficiency.
• Ensure strict adherence to bank policies, compliance requirements, and quality standards.
• Conduct regular call monitoring, coaching, and performance reviews for team members.
• Maintain team‑wise and agent‑wise performance tracking and monthly dashboards.
• Ensure all mandatory trainings are completed on time and team capabilities are continuously upgraded.
• Oversee end‑to‑end hiring to ensure the team remains adequately staffed; manage attrition effectively.
• Ensure timely incentive processing and resolve any payout‑related issues proactively.
• Reduce customer complaints through quality checks, audits, and root‑cause analysis.
• Drive corrective actions based on feedback sessions, escalations, and call audits.
• Collaborate with HR on onboarding, retention, and development plans for the team.
• Conduct one‑on‑one coaching and development sessions for continuous improvement.
Requirements
- •Proven experience in driving sales targets
- •Experience in managing and leading sales teams
- •Strong understanding of bank policies and compliance
- •Skills in performance tracking and coaching
Nice to Have
- •Experience in root cause analysis
- •Customer complaint reduction strategies
Responsibilities
- •Drive credit card sourcing and achieve monthly sales targets
- •Lead business development activities and expand sourcing channels
- •Manage team productivity, discipline, and engagement
- •Identify and improve process gaps in card sourcing
- •Ensure adherence to bank policies, compliance, and quality standards
- •Conduct call monitoring, coaching, and performance reviews
- •Maintain performance tracking and dashboards
- •Oversee hiring, manage attrition, and ensure timely incentive processing
- Find out if Mashreq Bank's ATS is filtering your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.