Business Care Advisor
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60 seconds. $3.99 one-time.
Key accountabilities and decision ownership:
• Provide prompt and efficient technical support and service to customers; goes out of the way to ensure that individual customer needs are met.
• Own and manage the customer relationship: resolving technical queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained.
• Deliver awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues.
• Own the interaction and ensure customer has got all information and solution required and use the job tools (telephone and computer) effectively.
• Handle all assigned tasks. Be responsible, adhere to work, break, and other schedules you are rostered in and be a team player.
• Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
• Makes systematic and rational judgments based on information and relevant assumptions. Perform any additional project, task or activities assigned/delegated by the Line Manager.
Requirements
- •Provide prompt and efficient technical support and service to customers
- •Resolve technical queries efficiently and effectively
- •Handle customer care tasks as per defined productivity and Quality targets
- •Ensure service level agreements are met and maintained
- •Own the interaction and ensure customer has all information and solution required
- •Use job tools (telephone and computer) effectively
- •Adhere to work, break, and other schedules
- •Be a team player
Nice to Have
- •Maintain effective work behaviour in the face of pressure and setbacks
- •Successfully adapt to changing demands and conditions
- •Make systematic and rational judgments based on information and relevant assumptions
Responsibilities
- •Goes out of the way to ensure that individual customer needs are met
- •Deliver awesome customer experience through meeting targets of TNPS
- •Receive Compliments and appreciation from customers and colleagues
- •Handle all assigned tasks
- •Perform any additional project, task or activities assigned/delegated by the Line Manager
Related Jobs
- Get to the top of Vodafone Qatar's applicant pile
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.
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