BUSINESS ANALYST - PROCESS OPTIMIZATION

Key Accountabilities:

• Collaborate with stakeholders to gather and analyze business requirements, identify process improvement opportunities, and drive automation and AI initiatives to enhance operational efficiency and business outcomes.
• Conduct thorough analysis of current DDW solutions, identifying areas of improvement as well as design and developing new solutions aligned with the DDW’s connected shipyard ambition.
• Collaborate with cross-functional teams to define, document, and optimize business processes, workflows, and requirements for existing and new digital solutions.
• Ensuring new smart solutions and automation initiatives integrate seamlessly with existing DDW systems, platforms, and digital infrastructure.
• Ensuring new solutions align with Stakeholder requirements and deliver real business value.
• Conduct system testing, identify and resolve any issues or bugs, ensuring highest quality for new digital solutions and existing systems.
• Provide training and user support on digital tools, automation solutions, and best practices to drive effective adoption and process efficiency.
• Collaborate with stakeholders to define key performance indicators (KPIs) for production and develop reports and dashboards to monitor performance.
• Participate in project meetings, provide regular status updates, and contribute to the success of Production Optimization project.
• Participating in Internal & External meetings and discussions and ensures action points against the assigned tasks are closed in timely manner.
• Ensure that the issues related to the projects/assignments are resolved in a timely manner.
• Track the benefits and contributions by the specific application and process changes to the entire organization.

Qualifications/ Experience & Skills:

• Education - Bachelor's degree in Information Technology, or a related field.

• 5+ years relevant experience in a large organization.

• Strong knowledge and experience in Process Optimization, Software Development and Applications of AI.

• Training - Advanced knowledge in various business domains. And Certification in AI platforms is an added advantage.

• Experience in handling IT projects for Manufacturing, Ship Repair, Oil, Gas & Energy Sector, Project based industries.

• Experience in leveraging Gen AI to boost productivity.

• Experience in process optimization and system design.

• Experience in digital transformation and project delivery, including enterprise system implementation, process automation, platform enhancements, and user support.

• Strong background in business process analysis, automation technologies, and digital transformation initiatives, with experience in workflow optimization, AI-driven solutions, and enterprise platforms.

• Evaluate and optimize business processes to improve efficiency, scalability, and standardization by implementing streamlined workflows, digital solutions, and AI-driven automation initiatives to reduce manual effort and enhance operational performance.

• Experience with enterprise digital platforms and business systems in the marine industry, including process analysis, system enhancement, implementation, customization, and integration of automation solutions.

• Proficient in gathering and documenting business requirements, conducting gap analysis, and proposing process improvements.