Branch Sales Officer

Job Purpose:

Manage branch service functions by delivering exceptional customer experiences, promoting cross-selling opportunities, and ensuring compliance with service standards and operational controls.

Core accountabilities:

• Execute branch tasks related to new business with accuracy and timeliness, ensuring excellent customer experience.
• Promote and sell appropriate financial products to meet assigned sales targets.
• Provide expert guidance and information to customers while upholding the Staff Code of Conduct.
• Perform additional duties as assigned by the Line Manager to support branch operations.
• Adhere to Business Continuity Management (BCM) protocols and undergo relevant training.
• Foster relationships with internal departments and customers to support business objectives.
• Strict compliance to the Branch Governance Charter and service standards.
• Follow Operating Procedures and ensure consistent orientation to them.
• Deliver assigned sales tasks with precision and within set timelines, ensuring excellent customer service.
• Support branch operations under the supervision of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
• Maintain professionalism and provide excellent customer experience.