Bodyshop Supervisor - Trucks & Buses | Al-Futtaim | FAMCO

Job Requisition ID: 177366

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Workshop / Bodyshop Supervisor - is tasked with optimizing workshop labor and resources to achieve operational efficiency targets. This includes ensuring the repair and service activities conducted by the team meet quality and safety standards within specified timelines. The role seeks to improve business operations by securing external accident repair jobs and enhancing customer satisfaction through efficiency and effective communication.

What You Will Do:

• Prepare the team for upcoming jobs by allocating job cards according to skill set and efficiency level to maximize throughput.

• Review pre-order forms to ensure parts requirements match the issues to fix problems effectively.

• Ensure quality checks are conducted on finished jobs by technicians to minimize return jobs and complaints.

• Prepare quotations and coordinate with insurance surveyors for approval on accident repair work.

• Review workshop figures, such as hours sold and worked versus idle hours, and prepare reports for management discussions.

• Monitor customer communication through Service Advisors to ensure high customer satisfaction.

• Improve the competency of team members and ensure tools/equipment function correctly.

• Achieve revenue and gross margin in line with budget figures and seek improvements.

• Secure business from outside vendors to enhance Tier2 business.

• Support emergency and 24x7 service for breakdowns and urgent customer needs.

Required Skills To Be Successful:

• Strong customer focus and ability to manage customer relationships effectively.

• Excellent communication skills in English; proficiency in Arabic is a plus.

• Technical proficiency in vehicle diagnosis and understanding of body shop processes.

• Proven ability to lead, adapt, and work collaboratively with teams.

What Equips You For The Role:

• Commercial Vehicle Background – Trucks & Buses

• Strong Customer & Insurance Network

• Accident Repair Technical & Commercial Expertise

• Cost & Profitability Management

• Multi-Brand Workshop Experience commercial vehicles Preferred

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.