Bell Captain
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Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
Qualifications
ā¢ High School Diploma
ā¢ Previous experience in Front Office
ā¢ Familiar with local information such as transportation, attractions and airport information
ā¢ Good communication skills
ā¢ Good level of English both verbal and written
Requirements
- ā¢High School Diploma
- ā¢Previous experience in Front Office
- ā¢Familiar with local information (transportation, attractions, airport)
- ā¢Good communication skills
- ā¢Good level of English (verbal and written)
Responsibilities
- ā¢Serve business, guest, and team member needs
- ā¢Ensure 100% guest satisfaction
- ā¢Act as information provider, diplomat, salesperson, representative, public relations agent
- ā¢Oversee efficient operation of Concierge and related areas
- ā¢Ensure guest satisfaction issues are met and followed up timely
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