Bell Attendant - Front Office - Jumeirah The Red Sea

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Bell Attendant - Front Office to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Manage day-to-day operations of the department to ensure all service standards are met in line with standard operating procedures, providing delightful and engaging services to all guests.

• Lead, motivate, and continuously develop the team to maximize productivity, departmental revenue, guest satisfaction, and department COS scores.

• Recognize all repeat and important guests, build rapport, develop personal guest contact, obtain preferences, and proactively anticipate guest needs and requirements.

• Handle escalations and concerns, resolve them, and notify the proper areas and responsible persons to guarantee a memorable experience for guests.

• Oversee that Assistant Butler Managers and Team Leaders lead the team efficiently and ensure all Butlers report to their daily assignments on time and are properly groomed and dressed according to Jumeirah grooming standards.

• Ensure all Butlers have knowledge of in-suite services, dining services, Kids Club, Spa and wellness services, technology, and amenities. Conduct hotel/suite show rounds when requested by top management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Hold a Higher Secondary School certificateList the basic (minimum) education, certification, and/or licensing needed to be successful in the position.

• Have 5-8 years of experience of working with 5 Star Hotel

• Hold a Hotel, Butler or Tourism Degree or Diploma

• Demonstrate proficiency in handling Opera system & HotSOS

• Show Leadership and attention to details skills.

• Possess the ability to manage and maintain relationships with guests

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Health care and insurance benefits

• Locally competitive salary and incentive structure

• Locally relevant benefits as determined by the property