Barista - Supervisor

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Supervise daily barista operations to ensure high-quality coffee, espresso-based beverages, teas and specialty drinks are prepared and served in accordance with hotel standards.

• Lead and support the barista team to deliver courteous, professional and efficient service, ensuring excellent guest satisfaction.

• Oversee guest interactions, ensuring orders are handled accurately and positive guest relations are maintained at all times.

• Ensure beverage presentation standards are consistently met, including latte art and signature drink preparation where required.

• Drive sales through effective upselling of outlet offerings, daily specials and signature beverages.

• Monitor cleanliness and hygiene standards of the coffee station, equipment and service areas at all times.

• Supervise the proper operation, maintenance and troubleshooting of espresso machines, grinders and related equipment.

• Ensure all team members follow hotel safety, sanitation and food allergy awareness procedures.

• Monitor stock levels, coordinate replenishment and assist in daily preparation to ensure smooth operations.

• Train, motivate and guide barista team members while maintaining a positive “Yes I Can” service attitude and strong teamwork culture.

Qualifications

• Minimum 2–3 years of experience as a Barista, including at least 1 year in a supervisory role within a 4-star or 5-star hotel or upscale café.

• Strong knowledge of coffee beans, espresso extraction and various brewing techniques.

• Skilled in preparing espresso-based beverages, specialty coffees and premium teas to high presentation standards.

• Ability to perform latte art and ensure consistency in taste, texture and appearance across the team.

• Excellent guest service and leadership skills with a warm, engaging and professional personality.

• Strong communication skills in English; additional languages will be an advantage.

• Well-groomed appearance in line with luxury hospitality standards.

• Good understanding of food safety, hygiene and sanitation standards (HACCP knowledge preferred).

• Ability to supervise and motivate a team in a fast-paced, high-volume environment.

• Strong upselling skills and ability to train team members in promoting signature beverages and outlet offerings.

• Team player with a positive attitude, leadership qualities and willingness to learn and grow.

• Basic knowledge of POS systems, cash handling and daily outlet reporting procedures.

• Ability to handle guest concerns professionally and support smooth daily operations.

• Age between 22–35 years preferred.

• Female candidates are preferred.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.