B2B Sales Coordinator

JOB TITLE
B2B Sales Coordinator | MAF LifeStyle | Operations

ROLE SUMMARY
The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.

ROLE PROFILE

• Responsible for the preparation of daily individual report and other sales/KPI reports.
• Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.
• Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.
• Compile and format statistical and budget related reports, maintain related databases and enter new data as required.
• Prepare quotations for customers based on the customer and business requirements.
• Liaise with the store teams and interior designers to ensure availability of stocks.
• A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.
• Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
REQUIREMENTS

• High School Certificate
• 2 years retail experience in cash handling and/or secretarial experience
• Proficient customer service
• Problem solving
• Working knowledge of Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.