AVP, Sales Manager - Mortgage Brokerage Channel

• Core Responsibilities

• To manage the team assigned to him where in the monthly sales is met or exceeded.

• Ensure effective sales progress by developing and maintaining reporting/tracking of systems, anti-attrition processes and techniques, etc.

• Managing a team including addressing their training needs to the appropriate resource, along with ensuring a smooth process for all.

• To build and maintain effective business relationship with all internal departments and branches.

• To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.

• Follow ups with brokers / Relationship Management and Contact point for team cases with brokers

• File Structuring, File Review and Credit note Signing

• To ensure that team is doing regular follow up for document discrepancies, which have been approved as Deferrals.

• To provide Monthly MIS on performance of the assigned Area.

• To provide Weekly MIS on all related Sales/Services Updates as to ensure regular tracking of Errors/Deferrals/etc.

• To recommend Loans proposed from the team, and which are considered good credit risk and as per Bank Policy.

• Requires good convincing and Negotiating Skills according to the complexity of business.

• Continuous suggestions on changes and ways of improving FAB Products.

• To build and maintain effective business relationship with all internal departments and branches.

• Manage Business Complexity in view of competition.

• Identify any cross selling opportunity for Other Business Divisions of the Bank.

• Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance, and also reporting the same to the manager DSU team.

• Growth in portfolio revenue.

• Number of new client added to the portfolio.

• Client satisfaction index.

• Adherence to policies, processes, and procedures of the company and FAB.

Key Responsibilites

7. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:

• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

• Authorised to take decisions as per the approved authorisation matrix.

8. QUALIFICATIONS & EXPERIENCE:

• University Degree or Equivalent Qualification
• About 3-5 years’ sales manager experience in selling mortgage product and managing teams. Experience in similar job area is an added advantage.
• Desirable to have a sales diploma or certification.

• Should have good knowledge of FAB retail products.

• Should have very good computer and organizational skills.

• Competitive and Multicultural awareness on related resources.

• Leadership and Team Management Skills

• Service Quality & Customer / Dealer Relations

• Comprehensive Sales Skills

• High Motivation and Pro-activity

• Ability to develop strong professional relationships between Team and Customers.