AVP, Personal Loan Sales

Job TitleAVP, Personal LoanGroupConsumer banking Group

DepartmentConsumer Banking – SalesReporting ToVP & Sales Area Head

JOB PURPOSE

• To sell Core product and to encourage cross selling of other direct sales products in assigned business territory
• To build and maintain effective business relationship with customers
• To manage the team assigned in a manner that would increase Sales in accordance with Credit policy
• To manage daily set of activities, outputs and staff performances through digital platforms

Key Responsibilities

Core Responsibilities:

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To manage the team assigned, wherein the monthly sales are met or exceeded.

• To plan, organise, lead and control team and their activities both from office and remotely by using Microsoft Tasks/CRM/digital transformation mediums.
• To be able to conceptualise and create new avenues of business in collaboration with Employee banking.
• To source quality business by ensuring Fraud and compliance guidelines are met.
• To ensure effective customer relationship management of all business sourcing via constructively using NPS survey remarks/scores.
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Ensure effective sales progress by developing and maintaining reporting/tracking of systems, anti-attrition processes and techniques, etc.

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Managing a team including addressing their training needs to the appropriate resource, along with ensuring a smooth process for all.

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To build and maintain effective business relationship with all internal departments and branches

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To build and grow the sales organisation as an extension of the branch manager and the branch network

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To interface with the Employee Banking relationship managers to effectively deploy teams to capitalise on employee banking and branch.

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To assist in conducting Promotional Activities, meetings and Road Shows in the assigned showrooms to Achieve or Exceed Budgeted Sales Volumes.

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To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.

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To ensure that team is doing regular follow up for document discrepancies, which have been approved as Deferrals.

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To provide Monthly MIS on performance to Manager of the assigned Region.

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To provide Weekly MIS on all related Sales/Services Updates to Manager DSD team as to ensure regular tracking of Errors/Deferrals/etc.

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To provide regular customer and market feedback to senior management, to improve Product Offering and Business Acquisition.

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To capitalize on-cross selling opportunities.

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To recommend the banks products proposed from the team, and which are considered good credit risk and as per Bank Policy.

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Requires good convincing and Negotiating Skills according to the complexity of business.

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Continuous suggestions on changes and ways of improving FAB Products.

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Manage Business Complexity in view of competition.

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Identify any cross selling opportunity for Other Business Divisions of the Bank.

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Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance, and also reporting the same to the manager DSD team.

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To manage the area to ensure that over all responsibilities are achieved / exceed

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To increase bank’s visibility in the banking / financial industry

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Developing new strategies for the business of respective area, and build a strong business support unit.

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Increase banks over profitability

• Ensure that team members are always up to date on product features and promotions.
• Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.AUTHORITY

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Authority and Decision Making will be given in delegation by Manager as to ensure smooth process for the Team at all times

KEY PERFORMANCE INDICATORS, SKILLS AND COMPETENCIES

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Leadership and Team Management Skills

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Service Quality & Customer / Dealer Relations

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Comprehensive Sales Skills

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High Motivation and Pro-activity

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Ability to develop strong professional relationships between Team and Customers.

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Should have good knowledge of Bank retail products.

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Should have very good computer and organizational skills. Competitive and Multicultural awareness on related resources.

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Should possess Market knowledge and competition policy/process awareness

• Customer sales targets
• Growth in total portfolio revenue
• Client satisfaction index
• Adherence to policies, processes, and procedures of FAB

QUALIFICATIONS & EXPERIENCE

Threshold Qualifications

• University Degree or Equivalent Qualification

• Desirable to have a sales diploma or certification

• Excellent PC skills

Years & Nature of Experience

• Between 3-5 years’ experience in selling banking products or in a financial Industry

• Experience in similar job area is an added advantage