Associate Vice President - Customer and Strategic Analytics

What You Will Do:

Product Leadership and Roadmap

• Define and own the product strategy and roadmap for the Internal Productivity squad, anchored around the enterprise knowledge engine and the bank's knowledge management capabilities.
• Translate business problems and user pain points into clear product opportunities, user stories, and measurable success criteria.
Maintain a prioritized backlog that balances customer value, technical health, and strategic ambitions.
• Knowledge Management and Enterprise Knowledge Engine
• Lead product development of the bank's knowledge management system and enterprise knowledge engine, including retrieval, search, and intelligent assistance experiences.
• Identify and shape adjacent opportunities such as next-best-action models, recommendation engines, and decision-support assistants powered by enterprise knowledge.
• Partner with knowledge owners, business SMEs, and content teams to ensure the engine is fed with high-quality, well-governed information.AI Enablement, Tools, and Democratization

• Lead AI enablement initiatives across departments, helping teams adopt and capitalize on the AI tools and platforms rolled out by the AI Lab.
• Build playbooks, templates, and onboarding journeys that accelerate adoption and demonstrate measurable productivity gains and cost reduction.
• Drive the democratization agenda for AI inside the bank, expanding the population of confident, capable AI users across functions.
Squad Leadership and Delivery
• Lead the squad through agile ceremonies including planning, refinement, stand-ups, reviews, and retrospectives.
• Take accountability for on-time delivery, release quality, and overall team health.
• Coach and develop squad members, set clear expectations, and remove blockers in partnership with the AI Delivery Lead and the Head of AI Lab.Stakeholder Management.

• Build trusted relationships with department heads, function leads, and AI Champions across the bank.
• Run regular product reviews, demos, and adoption forums to communicate progress, capture feedback, and steer roadmap decisions.
• Translate technical progress into clear business outcomes for senior stakeholders.
• Cross-Functional Alignment
• Work closely with peer squads inside the AI Lab to share platform components, reusable assets, and design patterns.
• Align with Enterprise Architecture, Technology Delivery, Information Security, Risk, and Compliance to ensure responsible delivery.
• Operate as an active member of the bank's Agile community and contribute to the maturity of its product practice.Decision-Making Authority

• Backlog prioritization and release scope for the Internal Productivity squad.
• Product design and user experience decisions within the agreed strategy and budget.
• Recommendations on AI tools, platforms, and partners for internal productivity use cases.
• Squad composition and resourcing recommendations in collaboration with the Head of AI Lab and the AI Delivery Lead.What We Are Looking For:

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline. A post-graduate qualification is welcome but not required.
• 6 -7 years of professional experience, with at least 3 years in product management, product ownership, or AI and data product delivery roles.
• Hands-on experience delivering technology or AI products end-to-end inside an agile environment.
• Working knowledge of generative AI, large language models, and retrieval-augmented generation (RAG) patterns is preferred.
• Exposure to knowledge management, enterprise search, intranet portals, or workplace productivity tooling is a plus.
• Experience leading or coordinating multi-disciplinary teams, formally or informally, is preferred.
• Banking or regulated industry experience is a plus but not mandatory; strong candidates from technology, consulting, or product-led companies will also be considered.Technical Competencies and Proficiency Levels

• AI and Data Product Management: Expert
• Generative AI, Large Language Models, and RAG patterns: Advanced
• Agile Product Delivery and Backlog Management: Expert
• Knowledge Management and Enterprise Search: Advanced
• AI Tooling, Platforms, and Adoption Frameworks: Advanced
• Solution Design and Architecture Literacy: Intermediate to Advanced
What We Are NOT Looking For:

❌ Delivery‑only or project management people
❌ Pure research, engineering, or data science candidates
❌ Theoretical or superficial AI exposure
❌ Low stakeholder‑engagement or siloed operators

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best!