Gulf Bank
Associate, TSSO - IT Operations & Monitoring
🇰🇼 Kuwait, Kuwait🏢 On-site
IT OperationsSystem MonitoringITILIncident ManagementTroubleshooting
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
- System Monitoring: Proactively monitor servers, applications, and network components to ensure optimal performance.
- Incident Management: Identify, log, and escalate incidents in line with ITIL best practices.
- Operational Support: Provide first-level troubleshooting and coordinate with technical teams for resolution.
- Reporting & Documentation: Maintain accurate logs, generate performance reports, and document operational procedures.
- Collaboration: Work closely with cross-functional teams to ensure service continuity and adherence to SLAs.
- 1–3 years of experience in IT operations, monitoring, or support.
- Familiarity with monitoring tools
Requirements
- •1–3 years of experience in IT operations, monitoring, or support
- •Familiarity with monitoring tools
Responsibilities
- •Proactively monitor servers, applications, and network components to ensure optimal performance
- •Identify, log, and escalate incidents in line with ITIL best practices
- •Provide first-level troubleshooting and coordinate with technical teams for resolution
- •Maintain accurate logs, generate performance reports, and document operational procedures
- •Work closely with cross-functional teams to ensure service continuity and adherence to SLAs
Wait — Check First
- Check if your CV is ATS-ready for Gulf Bank
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Gulf Bank is one of Kuwait's largest commercial banks. It provides a wide range of banking and financial services including loans, deposits, credit cards, and digital banking solutions.