Associate Relationship Manager- Liabilities & Cash Management
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Role : Associate Relationship Manager
Location : Dubai
Role Purpose:
To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance.
Key Accountabilities of the role
Business Development & Target Achievement
• Actively source and acquire new-to-bank customers within assigned segment.
• Build and maintain a pipeline of prospects to support portfolio growth.
• Achieve assigned financial targets including:
• Liability growth (CASA / Wakala deposits)
• Fee income from cash management & transaction banking
• Cross-sell ratios
• Convert prospects into active banking relationships.
• Support marketing and referral initiatives to generate leads.
Relationship Management
• Manage assigned portfolio of lower-tier clients.
• Maintain regular engagement to deepen wallet share and identify opportunities.
• Support Regional Manager in larger relationship development.
End-to-End Client Handling
• Manage complete account opening process (KYC, documentation review, system input, follow-up until activation).
• Submit and track all service requests through internal systems.
• Coordinate with operations and compliance for smooth execution.
• Act as first point of contact for day-to-day client requirements.
Compliance & Governance
• Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations.
• Maintain updated KYC/ODD for portfolio & escalate exceptions or complex matters appropriately.
Process & Reporting
• Maintain updated client records and pipeline.
• Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc.
• Monitor portfolio performance and assist in achieving assigned financial targets.
Behavioral Competencies:
• Customer Orientation.
• Communication.
• Quality standards.
• Teamwork.
• Technical knowledge.
• Information Gathering.
• Problem Solving.
• Initiative & Change.
Specialist Skills / Technical Knowledge Required for this role:
• Strong documentation accuracy and attention to detail.
• Client-facing communication skills.
• Ability to manage multiple service requests simultaneously.
• Sales orientation with operational discipline.
• Time management and follow up discipline.
Required experience:
• 3-5 years experience of experience in banking (preferably in Corporate or SME segments)
• Experience in account opening, documentation review, and service request handling.
• Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.
• UAE based experience is a must
Requirements
- •3-5 years of experience in banking (preferably Corporate or SME)
- •Experience in account opening, documentation review, and service request handling
- •Exposure to liability growth and customer acquisition
- •Exposure to cash management sales
- •UAE based experience is a must
Nice to Have
- •Client-facing communication skills
- •Ability to manage multiple service requests simultaneously
- •Sales orientation with operational discipline
- •Time management and follow-up discipline
Responsibilities
- •Source and acquire new-to-bank customers within the assigned segment
- •Achieve assigned financial targets for liability growth and fee income
- •Manage assigned portfolio of lower-tier clients and deepen wallet share
- •Manage the complete account opening process from KYC to activation
- •Act as first point of contact for day-to-day client requirements
- •Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations
- •Maintain updated client records and pipeline
- •Monitor portfolio performance and assist in achieving financial targets
- Scan your CV for errors before ADIB sees it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.
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