Associate Product Officer – Liabilities

Role: Associate Product Officer – Liabilities ( UAE National )

Location: Abu Dhabi

ROLE PURPOSE:

• To support Department / Unit Head in leading and managing the performance of existing products as well as launching new products.

• This role must support new projects and existing key business objectives for products, which may include but are not limited to system changes, coordination among various stakeholders, creation/update of policy and procedure manual as well as Product Programs.

Provide special focus on anchor products related communication and product development activities.

RESPONSIBILITIES:

• New products / projects management:

• To represent Products in new project enhancements

• Support Function:

• Support frontline on daily business queries and achieving product and business development objectives by helping the Head of Department / Unit in managing the existing and new products.

• Handling of all day-to-day product related tasks along with Product Manager.

• Support Head of Department / Unit in coordination with supporting departments (with Sharia, Legal, and ITD, ICD, ORM and Marketing departments) to ensure smooth functioning of products and processes.

• Coordinate with Marketing for any campaigns related to any products and management of Product collaterals e.g., FAQs, Website update, Digital Marketing etc.

• Prepare/Provide Monthly MIS reporting on products to stay updated and track product achievement, competition review and market research.

• Follow-up on monthly tracking reports received from ACE and ITD

• Products and Business Development/Management:

• Assist the Head of Department / Unit in design, development, and enhancement of products to ensure that they are in line with the market needs.

• Provide inputs and market insights to Head of Department / Unit and recommend changes which are commercially viable that meets the market demand and external business partners.

• Revamp, repackage and update terms and conditions for all Products offers.

• Managing products related complaints and inquiries received through Customer Experience and Complaints teams and provide a solution to address the issue.

• Perform any other product development and management responsibilities entrusted by Bank’s management from time to time.

• Prepare detailed competition scan and of new products being offered by other banks under Products.

• Prepare and renew product programs on a yearly basis that are aligned with the business goals.

• Prepare project plans and ensure timely implementation of new initiatives.

• Timely completion of all tasks & filing / record keeping of all material.

• Timely and error free responses to all Product related complaints and enquiries.

• Follow-up with Branches / Network on any exceptions

• Prepare and provide Product Related training

• Project involvement (first point of contact) in all Product related enhancements

• Delivery of all items per year Department / Unit Score Card / Objectives

• Timely and accurate update of Product related collateral, terms and conditions and other support processes.

• Assist the Line manager in implementing new product proposals and align policies procedures and process flow in coordination with Sharia, Legal, and ITD, ICD, ORM and Marketing departments.

• Propose and manage product communication in line with the Bank’s standard of communication through all the delivery channels.

• Initiate new processes and review of existing processes and enhancements by liaising and following up with other support departments to get the products approved and implemented.

• Regularly review all products on ADIB website, ATL/BTL Marketing content and update any changes i.e. leaflets, Flyers, outdoors Ads and Newspaper Ads.

• Launch on-going training programs for frontline officers.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Basic MS office skills.
• Knowledge of UAE Banking market and competition offering
• Basics of project management
• Knowledge of Islamic Banking is preferred