Associate People Operations

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries and grievances.

What’s On Your Plate?

Onboarding, culture & employee experience:

• Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date.

• Support New joiners in their onboarding week with anything required between local and regional teams.

• Ensure to update and maintain the group emails data and slack groups in the local market.

• Prepare announcements for new joiners on the common slack channels, and update business new updates or government announcements to public - local people.

• Promoting best culture practices through PEAKON analysis along with the LM and training stakeholders on the outcome

• Prepare quarterly calendar of engagement activities by focusing on 3 core values of Talabat

Regulatory:

• Manage legal certifications and quality approvals up to date, such as best place to work, CR, municipality and official document with PRO’s assistance.

Record Maintenance:

• Updating and maintaining employee benefits, employment status, and similar records (Insurance and WD)

• Performing file audits to ensure that all required employee documentation is collected and maintained, ready for MoL inspections

• Assist with exit interviews, take feedback and build professional reasoning.

Employee engagement

• Help facilitate vendor information for HoF’s activities by working closely with the procurement team.

• Conduct regular/quarterly engagement activities with the teams and provide support on any events required.

Separation:

• Track terminated/resigned employee’s residency and EOS payments.

• Keeping track of resigned employees’ insurance and social security cancellations.

Payroll:

• Assist coordination with specialist Pops and prepare payroll data

• Prepare the Monthly Reports budget Vs. Expenditure related to engagement and other activities across under people ops budget.

New tasks Q1 -2026 :

• Prepare and issue offline offer letters in line with company policies and approved hiring plans for pickers.

• Conduct culture fit interviews/calls with shortlisted candidates to assess alignment with company values and store operations requirements for store stuff.

• Manage and coordinate onboarding and induction programs for store staff, ensuring smooth joining and compliance with documentation processes.

• Oversee and track weekly disciplinary actions and penalties for store staff, ensuring adherence to company policies and proper documentation.

• Handle payroll processing for both Q-Commerce and Talabat employees, including preparation and management of the interns’ stipend sheet, ensuring accuracy and timely disbursement.

Ad hoc:

• Respond to employees’ queries and resolve issues in a timely and professional manner.

• Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates

• Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs.

• Keep up-to-date with the latest HR trends and best practices

Qualifications

What Did We Order?

• Bachelor’s Degree within HR or any other related field

• 1-2 year(s) of full-time professional experience in time office management, general HR and administration

• Excellent planning, follow-up, and organisational skills.

• Strong interpersonal and communication skills with the ability to form and maintain good relationships with employees

• Ability to create and maintain daily, weekly, monthly follow-ups and Schedules

• Agile, innovative, detail-oriented and results orientated.

• Knowledge of local employment laws

• Strong MS Office skills including Word, Excel and PowerPoint.

• Fluent in both languages Arabic and English with

• Omani National (Mandatory for this specific vacancy)