Associate, Driver Operations
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We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.
Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.
Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.
About the role
Core Objective:
Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.
Key Responsibilities:
- Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
- Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
- Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
- Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
- Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.
What you'll do:
- Office-based role serving as the primary point of contact for Driver Partners, while conducting field engagements as needed.
- A valid UAE driving license is required.
- Works closely with local teams on Driver acquisition, onboarding, community building, retention, and growth of branded vehicles.
- Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
- 1–3 years of experience in Operations, preferably within Delivery Platforms.
- Data-driven with exposure to analytics and proficiency in Excel.
- Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred)
Requirements
- •1–3 years of experience in Operations, preferably within Delivery Platforms
- •Valid UAE driving license
- •Data-driven with exposure to analytics
- •Proficiency in Excel
- •Strong communication skills
- •English proficiency
- •Punjabi, Pashto, and Urdu languages preferred
Responsibilities
- •Drive end-to-end Driver Operations in the UAE ensuring operational excellence
- •Facilitate seamless communication between local teams and inter-departmental stakeholders
- •Develop deep understanding of UAE supply market landscape, regulations, and demographics
- •Adopt and implement local frameworks and best practices to resolve operational bottlenecks
- •Design, execute, and review strategic initiatives utilizing localized data
- •Document and scale high-impact learnings from the UAE market
- •Serve as primary point of contact for Driver Partners
- •Work on Driver acquisition, onboarding, community building, and retention
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- Check your resume before Lalamove rejects it
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- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Lalamove provides on-demand delivery and logistics services for businesses and individuals. They connect customers with a network of drivers for same-day delivery.
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