Associate - Customer Happiness
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JOB PURPOSE
Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points
Please note, this role is for a UAE national only
ROLES AND RESPONSIBILITIES
• Support the Head of Customer Happiness to:
• Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
• Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
• Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
• Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
• Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
• Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
• Adherence to Customer Happiness policies and processes
• Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function
QUALIFICATION AND EXPERIENCE
RELATED YEAR OF EXPERIENCE:
Min of 4+ years of experience in a customer service or a related field
FIELD OF EXPERIENCE:
Retail estate sector, hospitality, banking sector, Client centric, Service sector.
TECHNICAL AND INTERPERSONAL SKILLS
• Good understanding of Customer Relations and Services
• Strong knowledge of CRM
• Good understanding of the “Design and build” journey for residential Project
• Proven strategic thinker with track record of innovation
• Good conflict resolution/management skills
• Good communication and interpersonal skills
QUALIFICATION
• Bachelor’s degree in Business Administration, Marketing, Finance or any related field
Requirements
- •Minimum of 4+ years of experience in customer service or a related field
- •Experience in real estate, hospitality, or banking sectors
- •Strong knowledge of CRM
- •Good understanding of Customer Relations and Services
- •Good understanding of the “Design and build” journey for residential Projects
Nice to Have
- •Proven strategic thinker with track record of innovation
- •Good conflict resolution/management skills
- •Good communication and interpersonal skills
- •Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
- •Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
- •Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
- •Supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
- •requesting feedback from customers via the online survey function
Responsibilities
- •Support Head of Customer Happiness to guide customers from beginning to end of villa completion and handover
- •Conduct kick-off meetings with customers
- •Prepare and capture customer requirements in CRM
- •Act as a point of contact for customers regarding project milestones
- •Manage customer relationships throughout the design, construction, and handover lifecycle
- •Ensure customer service needs are met at a high standard
- •Adhere to Customer Happiness policies and processes
- •Prepare Lessons Learned reports and request customer feedback
Browse Similar
- See if your CV format works for Aldar Properties
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Aldar Properties is a leading real estate developer in Abu Dhabi, UAE. They focus on developing sustainable communities and iconic destinations for residents and investors.
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