Assistant Store Manager | Retail | Watsons | Qatar

Job Requisition ID: 179321

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Assistant Store Manager (ASM) is responsible for supporting the store manager in planning, controlling, and directing the store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. The role requires strong communication, interpersonal abilities, and analytical skills to inspire exemplary customer service and meet business targets. The ASM oversees financial dimensions related to P&L and store KPIs such as UPT, ATV, SOP, SPSQFT, Audit, Compliance, and Shrinkage.

What You Will Do:

Profit Financial

• Lead, evaluate, and guide sales performance at the store level, suggesting strategies to meet sales targets.

• Facilitate monthly category sales meetings, update staff on performance, and suggest improvement plans.

• Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.

• Initiate expense optimization plans and recommend measures to control store expenses.

• Maintain shrinkage below tolerance levels by monitoring retail standards daily.

Commercial

• Oversee display implementation and timely restocking, ensuring availability.

• Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.

• Ensure customer satisfaction surpasses expectations, handling queries and complaints professionally.

• Promote loyalty programs, driving transaction participation.

• Implement selling techniques to achieve conversion rates, communicate promotions regularly.

• Validate proper execution of promotional activities and store initiatives.

Process

• Support store manager with the implementation of policies, brand standards, grooming guidelines, and internal control procedures as per SOP.

• Assist store manager by demonstrating strong analytical skills and understanding of the system and reporting.

• Support store manager with monitoring store controllable expenses, supervise loss, asset protection, risk management, and accountability for inventory management.

• Liaise with mall management and handle store documentation, including daily reports, banking, refunds, exchanges.

• Conduct cashiering duties.

People

• Assist in planning and monitoring Personal Development Plans and role development interventions.

• Review and discuss performance appraisals and personal plans of direct reports.

• Implement action plans for employee engagement.

Required Skills To Be Successful:

• Strong analytical skills and ability to understand retail systems and reporting.

• Leadership and people management skills to inspire team and drive performance.

• Customer service orientation with empathy and excellent problem-solving abilities.

• Proficiency in retail operation processes including stock management, visual merchandising, and cash handling.

What Qualifies You For The Role:

• Bachelor's degree.

• Minimum 2+ years of experience in retail and team management, preferably in the beauty sector.

• Good knowledge of the beauty industry and trends.

• Proficiency in retail operational skills such as stock management, visual merchandising, and operational systems.

• Strong computer skills.

• Experience in management and people development.

• Effective customer service and results-oriented approach.

• Leadership and problem-solving skills.

• Excellent relationship skills and integrity.

• Ability to deal with ambiguity, proactive and team-spirited, and able to take initiatives.
About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…