Assistant - Retail (Customer Relations)

Key Responsibilities:

• Maintain excellent customer service standards

• Respond appropriately to all the customer telephone queries

• Make telephone calls to customers to inform them about special promotions or offers

• Maintain database of customers to initiate cross selling activities

• Communicate and coordinate with internal departments and follow up on customer interactions

• Maintain records of customer interactions and transactions

• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.

• Handle customer complaints, warranty issues, after sales service etc.

• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time

• Ensure customer service standards of the customer service counter as per company’s standards

• Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time

Job Specification:

• Proficient in relevant computer applications

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

• Good data entry and typing skills

• Knowledge of administration and clerical processes

• Good Communication in English, Arabic is plus

• Good communication & presentation skills

• Knowledge of customer behavior patterns

• Problem analysis and problem solving