Assistant - Retail (Customer Relations)
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Key Responsibilities:
• Maintain excellent customer service standards
• Respond appropriately to all the customer telephone queries
• Make telephone calls to customers to inform them about special promotions or offers
• Maintain database of customers to initiate cross selling activities
• Communicate and coordinate with internal departments and follow up on customer interactions
• Maintain records of customer interactions and transactions
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
• Handle customer complaints, warranty issues, after sales service etc.
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Ensure customer service standards of the customer service counter as per company’s standards
• Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time
Job Specification:
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Good data entry and typing skills
• Knowledge of administration and clerical processes
• Good Communication in English, Arabic is plus
• Good communication & presentation skills
• Knowledge of customer behavior patterns
• Problem analysis and problem solving
Requirements
- •Proficient in relevant computer applications
- •Knowledge of customer service principles and practices
- •Knowledge of call center telephony and technology
- •Good data entry and typing skills
- •Knowledge of administration and clerical processes
- •Good Communication in English
- •Knowledge of customer behavior patterns
- •Problem analysis and problem solving
Nice to Have
- •Arabic language proficiency
Responsibilities
- •Respond appropriately to all customer telephone queries
- •Make telephone calls to customers about special promotions
- •Maintain database of customers for cross-selling
- •Communicate and coordinate with internal departments
- •Handle customer complaints, warranty issues, after sales service
- •Coordinate with distribution and warehouse for repairs/replacements
- •Process orders for delivery and installation
- •Ensure customer service standards
- Check if Landmark Group will actually see your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Landmark Group is a major retail and hospitality conglomerate in the Middle East, Africa, and India. It operates numerous well-known retail brands and businesses.
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