Assistant Reservations Manager - InterContinental Jeddah
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
Assistant Reservations Manager in a hotel helps lead the booking team, tracks room income, and trains staff. Key duties include monitoring daily reports, checking third-party sites, and assisting guests. Duties and Tasks
• Team Leadership: Supervise reservation agents, run daily briefings, and monitor phone calls for quality service.
• Revenue Control: Produce room occupancy reports, track booking goals, and help maximize daily sales.
• Operations Support: Handle complex guest requests, resolve complaints, and sync with the front desk and sales teams.Job Requirements
• Education: diploma or a degree in hotel management or business.
• Experience: 2 to 4 years working in hotel reservations, front office, or guest services.
• Skills: Strong knowledge of property management software like Opera, good communication skills, and leadership abilities.
Requirements
- •Diploma or degree in hotel management or business
- •2 to 4 years of experience in hotel reservations, front office, or guest services
- •Strong knowledge of property management software like Opera
- •Good communication skills
- •Leadership abilities
Responsibilities
- •Supervise reservation agents and run daily briefings
- •Monitor phone calls for quality service
- •Produce room occupancy reports and track booking goals
- •Maximize daily sales and revenue
- •Handle complex guest requests and resolve complaints
- •Sync with front desk and sales teams
- •Monitor daily reports and check third-party sites
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60 seconds. $5.88 one-time.
IHG is a global hospitality company. It manages and franchises a portfolio of hotel brands, serving travelers and guests around the world.