Assistant Relationship Manager(Outsource)

Key Accountabilities of the role

Portfolio Growth and Financial Targets:

• Assist in achieving assigned financial and non-financial objectives.

• Support the management and growth of portfolios, focusing on increasing liabilities, FX, fees, and trade transactions while meeting overall financial targets.

• Aid in ensuring portfolio growth compared to the previous year.

• Assist in identifying and seizing cross-selling opportunities to enhance revenue streams.

• Help implement strategies to maximize portfolio growth while minimizing risk, supporting regular SWOT analyses.

• Support efforts in cross-selling to increase product share per customer, aiding in maximizing revenue from the existing portfolio.

• Assist in targeting high transactional and high-value balance companies for onboarding.

• Support regular visits and calls with clients to maintain rapport and identify new business opportunities.

• Assist in reporting on portfolio activities, achievements, and challenges to management, providing feedback and suggestions for improvement.

• Aid in proactively seeking new business opportunities and referrals from existing clients.

• Assist in conducting financial assessments accurately to understand clients’ needs and risk tolerance.

• Support the identification and cultivation of new business relationships with potential clients through networking and prospecting activities

Client Relationship Management and Customer Service:

• Support in serving all clients, particularly focusing on the elite segment.

• Aid in enhancing relationships with business banking customers, prioritizing the elite segment in financial and service aspects.

• Support the service of all clients with a particular focus on the elite segment.

• Assist in communicating regularly with clients to foster growth and satisfaction, addressing complaints promptly and providing excellent service.

• Aid in utilizing various communication channels to maintain strong client relationships, focusing on the elite segment.

• Assist in enhancing relationships with business banking customers, prioritizing the elite segment in financial and service aspects.

• Maintain professionalism and ethical standards in all interactions with clients and internal stakeholders.

Portfolio Risk Monitoring:

• Help maintain awareness of risk parameters including AML, compliance, and regulations.

• Assist in providing necessary inquiries and documents to the compliance department.

• Support the identification and assessment of potential risks or suspicious activities.

• Aid in monitoring customer transactions for signs of risk or non-compliance.

• Assist in conducting ongoing due diligence and updating customer records accordingly.

• Assist in reviewing and updating client profiles and risk ratings regularly to ensure accuracy and compliance.

Professional Development and Adaptability:

• Support staying updated on banking products, services, and industry trends.

• Participate in training and development opportunities.

• Demonstrate flexibility to adapt to changing needs, including working in multiple locations.

• Collaborate effectively with internal teams and partners.

• Adhere to organizational policies and regulatory guidelines

• Contribute to meeting or exceeding targets while maintaining high customer satisfaction.

Specialist Skills / Technical Knowledge Required for this role:

Minimum Requirements for Assistant Relationship Manager:

• Bachelor's degree in Finance, Business Administration, or related field.

• Minimum of 2 years of experience in banking or financial services

• Excellent knowledge of business banking, trade products, and foreign exchange rates.

• Strong communication and interpersonal skills.

• Proficiency in customer complaint resolution and service delivery.

Previous experience required (if any)

Experience:

• Minimum of 2 years of experience in banking or financial services