Assistant Operations Manager-Manpower Services
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We are currently recruiting for an Assistant Operations Manager to join our Manpower Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.
Scope:
The Assistant Operations Manager is responsible for supporting the smooth and efficient operation of Hospitality contracts and accounts in coordination with site supervisors, administrative support and the Account Manager.
Responsibilities:
Financial
• Oversee all daily deployments of staff to assigned contracts.
• Responsible for the timely and accurate submission of monthly Time & Attendance.
Customer
• Key point of contact with client site teams for all operational matters.
• Develop strong relationships with client POC to facilitate the growth of contracts.
• Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
• Develop a strong and trusted relationship with employees through daily interaction assisting to resolve simple queries and concerns raised.
Process
• Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments and accommodation to ensure operational targets are achieved.
• Identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.
Innovation
• Identify areas where repetitive tasks can be automated.
• Reduce the amount of manual data and identify automated processes where possible.
Selection Criteria
• 3-4 years’ experience in an outsourcing company or similar large-scale workforce.
• UAE driving license.
• Proficient in Computer and reporting skills.
• Fluency in English.
• Conflict resolution skills.
• Able to work flexible shift times to suit operational/client requirements.
Requirements
- •3-4 years experience in outsourcing or large-scale workforce
- •UAE driving license
- •Proficient in Computer and reporting skills
- •Fluency in English
- •Conflict resolution skills
- •Able to work flexible shifts
Responsibilities
- •Oversee daily staff deployments
- •Ensure timely submission of monthly time attendance
- •Act as client contact for operational matters
- •Develop client relationships for contract growth
- •Manage internal teams (demand planning, billing, payroll)
- •Resolve employee queries and concerns
- •Optimize workflow processes (transport, HR, deployments, accommodation)
- •Oversee staff onboarding
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