Assistant Manager - Unified Communications.Injaz - TECH - TOPS - Network & Security Operations.MIT
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Maintaining smooth operation of the Bank’s Unified Communications and Collaboration systems. The role is responsible for supporting Enterprise IP Telephony, Contact Center platforms, IPC dealing room systems, Video Conferencing, AV solutions, voice recording, and call quality monitoring systems. Duties include administration, monitoring, troubleshooting, project implementation support, documentation, tuning, and performance optimization to ensure uninterrupted business operations and service availability.
Requirements
- •Support Enterprise IP Telephony
- •Support Contact Center platforms
- •Support IPC dealing room systems
- •Support Video Conferencing and AV solutions
- •Support voice recording and call quality monitoring systems
- •Administration, monitoring, and troubleshooting
- •Project implementation support
- •Documentation, tuning, and performance optimization
Responsibilities
- •Maintain smooth operation of Unified Communications and Collaboration systems
- •Support various communication platforms
- •Perform administration tasks
- •Monitor system performance
- •Troubleshoot system issues
- •Assist in project implementations
- •Create and maintain documentation
- •Optimize system performance for uninterrupted operations
- See the score Mashreq Bank's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.
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