Assistant Manager, Trust Operations.OPS - Trust Account Management.Operations Group

• To monitor all types of payments from Trust A/C’s & ensure that all payments have been processed as per RERA guidelines.
• Ensuring implementation of approved procedures & policies in the unit for achieving acceptable Audit Rating.
• To identify anomalies in the process through transaction / process reviews. The identified anomaly to be highlighted to the unit manager with the respective risk assessment and recommend corrective measures.
• To prepare RERA monthly report as per RERA instructions and submit it to the unit manager for final review before it forward to RERA.
• To interact regularly with business partners for anomalies and training need for RM’s.
• To ensure SLA is in place and the same is adhered to and improved, to achieve enhanced customer service and to ensure minimal operational losses.
• Lead the team of Trust OPS and ensure appropriate controls are put in place in the process to avoid any losses to the bank.
• To find out automation opportunities to enhance the process.
• Design /improve operational processes, implement new processes and system enhancement to improve staff productivity, enhance accuracy, reduce repetitions and processing time, and eliminate non-value added activities and increase output quality.
• Monitoring and Controlling errors and find out corrective actions for non repetition.
• To monitor timely processing of all OPS transactions in trust & retention accounts.
• To ensure that all required documents required for any transactions from Trust accounts/ Retention accounts are strictly as per bank policies and RERA guidelines.
• To ensure timely & right reporting to RERA as per their instructions from time to time.
• To ensure issuance of right buyer statements to investors as per law # 8 of 2007