Assistant Manager-Digital Transformation-CIBG OPS.Injaz - Corporate - Mashreq Matrix Unit.Operations Group

1

Job Title

Asst. Manager – Digital Transformation – CIBG OPS

Department

Operations

Direct Supervisor

Vice President – CIBG Ops.

Job Number

2

Job Purpose

• To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.

• Identify ways to reduce Cost by improving operational efficiency, and Innovation.

• Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.

• Design, test and sign off the Corporate Service Hub Project.

• Act as SPOC for Neo Corp implementation in NY, Oman, India.

• Review BRD’s and FSD’s and recommend to senior management for sign off.

• Identify critical defects and ensure timely escalation to management.

• Test and implement DigiTB – collection system across IBG countries.

• To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.

3

Dimensions

Operating Budget

NA

Number of Staff

Capital Exp. Budget

Other

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Key Result Areas

• To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.

• Identify ways to reduce Cost by improving operational efficiency, and Innovation.

• Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.

• Design, test and sign off the Corporate Service Hub Project.

• Review BRD’s and FSD’s and recommend to senior management for sign off.

• Identify critical defects and ensure timely escalation to management.

• Test and implement DigiTB – collection system across IBG countries.

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• Stakeholder management – customers, RM’s, GTB Product / Sales teams, Technology, vendors.

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• Implement and execute digital strategy & change management plan for International and Corporate Banking groups - Oman, India, United Kingdom, Hong Kong and USAReview BRD’s, Approach Notes within agreed timelines.

• Review and recommend designs / solutions for defects.

• Agree on delivery date of defects based on the criticality.

• Recommend to Management for Sign off on UAT’s / Regression / Sanity testing of initiatives rolled out.

• Lead and work with cross function team on conducting business analysis, data analysis, diagnostic activities in order to innovate / design / complete enhancements

• Ensure effective communication on Project deliveries by working with Channel / Segment and Product owner.

• Use specialised knowledge and/or experience of business areas or products to ensure all relevant information is available to guide design and implementation of the project.

• Guide and Support team members on UAT and Go live / Implementation in order to impact Cost, Sales and Migration goals

• Review user manuals and training materials to enable successful implementation of transformation initiatives.

• To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.

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5Operating Environment, Framework and Boundaries, Working Relationships

• Member of the development/implementation team (including off-shore) managing projects and IT initiatives

• Interacts with project stakeholders from business, enabling units and 3rd party representatives.

• Work with team members participating in shadowing and training activities..

• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting

• Ensure management is informed of risks, issues, project/activity status, and team accomplishment.

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Problem Solving

• Work on Innovation projects to address internal and external challenges.

• Perform root cause analysis & tracking to closure of incidents on the team applications.

• Recommend solutions to systems or process obstacles.

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Decision Making Authority & Responsibility

• Ensure operational change, incident and problem management processes are performed

• Negotiate with 3rd parties toward the best outcome for the project and organisation (non-financial aspects)

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Knowledge, Skills and Experience

• Expertise on Corporate Banking Operations – Corporate Online Banking, Cash Management and Correspondence Banking Relationship.
• Ability to lead and support diverse teams drawing on different skills to enable strong team results.
• Excellent understanding of workflow streams, Core Banking system and other banking applications to work on Innovation projects.
• Business and technical experience in the financial services domain.
• 10 years of experience in corporate banking operations – E2E onboarding and maintenance and project management platforms.
• Strong organization and presentation capability

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Behavioral Competency

COMPETENCY

Level (1-4)

(1-Basic 4- Sr. Managerial)

1.Leadership

3

2.Decision making

3

3.Influence and negotiation

3

4.Interpersonal relationships

3

5.Planning and organising

3