Assistant Head Butler

Company Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

FAENA The Red Sea is seeking an exceptional and service-driven Assistant Head Butler to join our Guest Experience team. Supporting the Head Butler, this role is responsible for overseeing the day-to-day operation of the Butler team while ensuring every villa guest receives an intuitive, personalised, and seamless luxury experience. The Assistant Head Butler will help drive Forbes Five-Star service standards, coordinate bespoke guest experiences, and inspire the team to deliver the exceptional hospitality that defines the FAENA brand.

Key Responsibilities

• Support the Head Butler in supervising and coordinating the daily operations of the Butler team.
• Ensure exceptional, personalised service is delivered to villa guests throughout their stay.
• Oversee daily butler operations to ensure luxury service standards are consistently achieved.
• Coordinate guest requests, preferences, and bespoke experiences with accuracy and attention to detail.
• Work closely with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences.
• Ensure smooth arrival, in-villa stay, and departure experiences for all guests.
• Supervise villa preparation, turndown service, and in-room amenities to ensure impeccable presentation.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach, mentor, and support the development of the Butler team to uphold Forbes Five-Star standards.
• Ensure guest preferences and profiles are accurately maintained to personalise future visits.
• Conduct quality inspections of villas prior to guest arrival.
• Assist with scheduling, daily task allocation, and operational planning for the Butler team.
• Support VIP arrivals, celebrations, special occasions, and bespoke in-villa experiences.
• Monitor service delivery and identify opportunities to continuously elevate the guest experience.
• Act as the primary point of contact in the absence of the Head Butler while maintaining the highest levels of professionalism, discretion, and confidentiality.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• 3–6 years of experience in luxury butler service, guest relations, or villa operations.
• Previous experience in a supervisory or Senior Butler role within a Forbes Five-Star or ultra-luxury hotel or resort.
• Strong understanding of luxury hospitality standards and personalised guest service.
• Experience within Rooms Division, Butler Service, Front Office, or Guest Experience operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Ability to anticipate guest needs and deliver intuitive, personalised service.
• Proficiency in Microsoft Office and guest management systems is advantageous.
• Fluent in English; additional languages are an advantage.
• Passion for luxury hospitality and creating unforgettable guest experiences.