Assistant Front Office Manager
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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
Qualifications
• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal
Requirements
- •College degree in hotel management or related field
- •Previous experience in a Front Office management role
- •Strong commercial/business acumen
- •Experience with Front Office Systems
- •Fluent in English (written and verbal)
Responsibilities
- •Assist Front Office Manager in daily operations
- •Support quality maintenance in products and services
- •Design and run training sessions for Front Office team
- •Ensure brand and SOPs adherence
- •Drive upselling within Front Office Department
- •Collaborate with other departments for guest experience
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