Assistant Butler

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.

About the Application Process

At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Doha as our new Assistant Butler.

The Assistant Butler assists in providing discreet, refined, and anticipatory service to guests throughout their stay. Working closely with the Butler, Housekeeping, Concierge, Front Office, In-Room Dining, and other hotel departments, the Assistant Butler ensures every guest enjoys a memorable and effortless luxury experience.

Key Responsibilities:

• Welcome guests warmly and assist with personalized check-in and check-out experiences
• Handle luggage, packing and unpacking, valet services, and in-room requests
• Prepare guest rooms and suites according to VIP standards and guest preferences
• Coordinate with Housekeeping, Concierge, Spa, and Food & Beverage teams to deliver seamless service
• Maintain guest profiles, preferences, and special requests accurately
• Conduct room inspections before arrivals and after departures
• Manage laundry, pressing, shoe-shining, minibar replenishment, and guest amenities
• Respond promptly and professionally to guest requests while maintaining confidentiality
• Support the Butler in creating memorable experiences for VIP and long-stay guests
• Uphold luxury hospitality standards, impeccable grooming, and professional etiquette at all times

Qualifications

What will you bring to this role?

• Previous experience in a luxury hotel, resort, or guest-facing hospitality role
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to anticipate guest needs
• Professional appearance, discretion, and cultural awareness
• Fluency in English; additional languages are an advantage
• Ability to work flexible shifts, including weekends and public holidays
• Familiarity with Forbes Five-Star or similar luxury hospitality standards is preferred