Animal Health Senior Manager

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

The Senior Hospital Manager oversees the operations, staff, and equipment of the SeaWorld Abu Dhabi (SWAD) Veterinary Hospitals, ensuring the delivery of high-quality veterinary care, timely, and support of animal health, welfare, and conservation. The hospital provides veterinary services for the full animal population at SWAD, including mammals, fish, reptiles, birds, and invertebrates, and supports the affiliated Yas SeaWorld Research & Rescue (YSWRR) marine life rescue and rehabilitation program. This role leads the team of Veterinary Technologists, with direct responsibility for daily workflow oversight, staff supervision, workload distribution, training, and professional development. The Senior Hospital Manager maintains an active, visible presence within the hospital and is responsible for hospital discipline, safe working practices, equipment functionality, and the consistent implementation of approved SOPs and quality standards. The Senior Hospital Manager is accountable for the operational quality and integrity of all hospital capabilities, including regulatory compliance, safety management and audits, financial management, procurement and budget control, and corrective action. Working collaboratively with Animal Health and Welfare operations (Laboratory, Pathology and Nutrition) leadership, the Animal Health and Welfare Director. The role requires a proactive, hands-on leader with sound judgement, who balances technical oversight with operational coordination, sets clear expectations and acts as a role model for professional conduct, integrity, and adherence to SWAD values, through effective leadership and accountability, the role contributes directly to hospital excellence and the organization’s broader mission of animal welfare, research, and regional conservation impact.

Key Responsibilities

Leadership, Safety and Guest Satisfaction

• Oversee day-to-day hospital operations with potential active on floor presence

• Oversee workflows, procedure schedules, and communicate result release across all disciplines if required

• Act as the primary escalation point for operational, technical, and workflow issues

• Ensure hospital procedures are implemented in practice in line with approved SOPs and clinical expectations

• Assist with development and implementation of area and department goals

• Communicate professionally and openly within zoo and park-wide colleagues

• Be a liaison between veterinarians and support colleagues

• Demonstrate a commitment to company values and safety

• Able to participate in medical procedures

• Working with company to prepare financial statements

• Monitoring KPI’s, settling fees/petty cash

• Coordination of external services, contractors/consultants/government agencies

• Conduct team meetings and attend zoo leadership meetings

• Support mission and organizational initiatives

• Plan audits, risk management, and quality control checks

• Lead accreditation processes and government licensing requirements

• Oversee revenue-generating services

• Coordinate with education department on programming needs

• Oversee revenue-generating services

Colleague Development & Supervision

• Line-manager the Veterinary Technologists, including rostering, workload distribution, supervision, and performance oversight

• Ensure staff competency, training, and adherence to defined scopes of practice

• Provide ongoing coaching, feedback, and corrective guidance as required

• Support staff development and succession planning in collaboration with the Director/department leadership roles

• Hire/onboarding of new colleagues in coordination with Director of Animal Health and Welfare and talent acquisition

• Conduct performance reviews for direct reports

• Develop and promote colleague recognition and motivation

• Oversee compliance with area SOPs including animal husbandry

• Update area SOPs with assistance from veterinary technicians, laboratory, and nutrition colleagues

• Promote team environment

• Responsible for colleague development, coaching and assistance in coordinating CE and licensing

• Updating job descriptions and employee files

• Participate in research studies and academic paper publications

Animal Health Operations

• Ensure accuracy, timeliness, and consistency of hospital equipment and preventative maintenance schedule

• Maintain inventory and conduct all departmental procurement and relevant communications

• Oversee pharmaceutical and controlled drug registers, including audits and discrepancy follow-up

• Ensure maintenance of equipment and supply needs

• Assist with budget preparation and monitoring

• Support wildlife rehabilitation programs

• Maintain asset register, equipment warranties and service contracts

• Ensure effective use of computerized medical record systems

• Oversee chemical usage in park with Animal Health and Welfare Director

• Management of direct employees, also applies to indirect employees as required

• Development of safety protocols in relevance to Animal Health

Qualifications & Experience

Essential

• Bachelor’s Degree in Science / Veterinary Care / Veterinary Practice Management/ Healthcare administration in related fields

• Ten years of experience in the veterinary or medical field required

• Five years minimum experience in a leadership position required

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• IT skills including Microsoft Office applications

• Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, weekends, and holidays

• Physical requirements include: Able to lift, carry, push, pull up to 50 lbs / 20kg on occasion; extensive walking or standing indoors or outdoors; tasks that involve repetitive motions such as bending, stooping, or lifting

Desirable

• Professional certification - Certified Veterinary Technician/Nurse, Certified Veterinary Practice Manager (CVPM), or Veterinary Technician Specialist (VTS) is preferable

• Membership of WAZA or equivalent association

• Affiliate accredited zoo experience preferred

• Experience in working in zoological facilities

• Familiarization of conservation efforts and organizations

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.