Analyst - Emiratised Role

• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review.
• Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members. Must have initiative and a positive work attitude and must be a quick learner with a zeal for self-learning. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.

• Good written and oral communication skills. Direct customer communication experience would be an advantage

• Hands-on experience with data visualization

• Practical experience generating process documentation and reports
• Comprehensive experience in business change through analytical skills
• Collaborates with team to create high-quality deliverables
• Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
• Collects and monitors results of various team initiatives
• Assists in building practice framework and guidelines

• Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables

• Collects and monitors results of various team initiatives

• Experience with best Project management methodologies (Agile, waterfall, Iterative)

• Understanding of Design thinking practices

• Understanding of Cloud / AWS platforms

QUALIFICATIONS & EXPERIENCE:

• A University degree in Computer Science and/or equivalent experience.
• 2-3 years of experience in

• Proficiency in Statistical languages, statistical software

• Proficient technical writing capabilities and Sufficient analytical skills