Saudi Air Navigation Services
Airline Relations & Performance Analyst
🇸🇦 Saudi Arabia, Saudi Arabia🏢 On-site
CRMSLAKPICustomer Relationship Management
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Role Purpose
To support and enhance SANS’ customer relationship framework by ensuring effective engagement and consistent service delivery across customer segments. The role oversees customer satisfaction activities, monitors SLAs and complaints, and establishes CRM standards and KPIs, ensuring alignment with adopted policies and performance targets.
Requirements
- •Monitor SLAs and complaints
- •Establish CRM standards and KPIs
- •Ensure alignment with policies and performance targets
Responsibilities
- •Support and enhance customer relationship framework
- •Ensure effective engagement and consistent service delivery
- •Oversee customer satisfaction activities
Quick CV Check
- Get your ATS score for Saudi Air Navigation Services in 30 seconds
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
GCC Info