Agile Delivery Manager - SkyCargo

Job Purpose

At Emirates, we believe in connecting the world, to and through our global hub in Dubai, and in constantly innovating to ensure our customers 'Fly Better’.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as an Agile Delivery Manager - SkyCargo.

We are hiring a Delivery Manager with strong experience in Aviation Cargo or Logistics to lead large-scale, AI-driven in-house development initiatives. The role also requires proven expertise in managing RFT processes, vendor selection, and end-to-end implementation of technology solutions. The ideal candidate will drive delivery excellence, stakeholder alignment, and innovation across complex, multi-vendor environments.

As the Agile Delivery Manager - SkyCargo, you will be responsible for planning, leading, organising, and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high-visibility initiatives using agile/hybrid (for Package Acquisition) methods in a fast-paced environment that may involve multiple business units.

In this role you will:

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, processes, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done, practicing servant leadership, and encourage discussion, decision making,g and conflict resolution.
• Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team-level backlogs.
• Drive Quality and ensure the Definition of Done (DOD) is being followed; ensure each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace, adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g., ScrumDesk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross-functional team skills to improve product backlog throughput, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Supports the Technical Product Manager in managing business expectations and transparency in both the product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance, and continuous improvements.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements, etc., and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation/sizing exercise for both near-term and future initiatives, and assist with preparing the total cost of ownership with the product team, maintain the actuals within the allocated budget, and ensure that forecasting for all the demands is accurately done for the FY.
• Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Qualification

To be considered for the role, you must meet the below requirements:

• A Degree or Honours (12+3) or equivalent in Computer Engineering, or Software Engineering.
• 8+ years of experience within Information Technology with proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of a large technology change programme.
• Certified SAFe and PMI ACP (additional certifications such as PMI, PRINCE2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
• Well-versed in the use of tools of software delivery, e.g., ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence, etc.
• Good architectural knowledge of large-scale systems.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent communication skills, focusing on core Scrum values of openness, honesty, and respect.
• Hands-on leader with strong people skills.
• Aviation Cargo or Logistics domain experience is preferred. Leadership Role: Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers