Aftersales Manager - Hino Buses | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 177376

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking for a dynamic and results-driven Aftersales Manager – Commercial Vehicles & Buses to lead our Aftersales operations across Sharjah and the Northern Emirates. This role is pivotal in driving business growth, operational excellence, and delivering a best-in-class customer experience across service and spare parts operations.

You will take full ownership of the Aftersales ecosystem—spanning workshop performance, parts operations, customer satisfaction, and B2B growth—ensuring strong financial results and seamless service standards across multiple sites.

What you will do

• Develop and execute a comprehensive Aftersales strategy covering both Service and Spare Parts to deliver revenue and profitability targets

• Lead multi-site workshop operations, ensuring high productivity, quality, and strict adherence to SOPs

• Drive continuous improvement initiatives to enhance efficiency, throughput, and service quality

• Oversee the complete spare parts value chain, ensuring optimal stock levels, high availability, and strong fill rates

• Enhance customer experience through retention programs, digital tools, and effective complaint resolution

• Monitor and drive key KPIs such as service revenue, labour productivity, customer satisfaction, and inventory health

• Collaborate with OEMs and internal stakeholders to ensure governance on warranty, recalls, and technical standards

• Build, lead, and develop high-performing Aftersales teams across service and parts functions
Required skills to be successful

• Strong commercial acumen across both Service and Spare Parts operations

• Deep understanding of commercial vehicles/buses Aftersales processes and systems

• Proven ability to lead multi-site operations and deliver operational excellence

• Excellent leadership, communication, and stakeholder management skills

• Strong analytical mindset with the ability to track and improve KPIs

• Proficiency in SAP/DMS, CRM systems, and digital Aftersales tools
About the team

You will be part of the Commercial Vehicles division, working closely with Aftersales, Supply Chain, Planning, and OEM partners to drive business performance and customer satisfaction. The team is focused on delivering operational excellence, continuous improvement, and building a strong customer-centric culture across all service locations.

What equips you for the role

• Bachelor’s degree in Mechanical/Automotive Engineering or Business (MBA is an advantage)

• 10–15 years of leadership experience in Aftersales within commercial vehicles or bus segments

• Proven track record in managing both Service and Parts operations

• Experience in leading large, diverse teams and driving performance culture

• UAE driving license and willingness to travel across multiple locations in the UAE
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.