Administrator-Contracts Administration - Cash Services

We are currently recruiting for an Administrator - Contracts Administration to join our Cash Services team at our Headquarters, located in DAFZA (Dubai Airport Freezone)

Scope: The overall responsibility of the administrator is to keep contracts valid for SME clients and notify Account Managers 60 days prior to their expiry. The individual will be responsible for drafting the renewal terms and conditions in compliance with the BU's standard template and/or updating the existing T&Cs previously agreed with the Client, and sharing the renewal T&Cs with the respective Account Managers for submission to their assigned Clients.

Financial

• Ensure all SLAs and pricing agreed with the Client are included in the agreement, be it for renewal or new client contract.

• Ensure all client contracts are signed digitally in soft copies (PDF format).

• Facilitate the renewal process by securing all approvals (in CAF) and completing the signature process before expiry.

Customer

• Ensure all supporting legal documents are obtained from the clients through Account Managers before drafting the contract such as copy of Trade License, VAT Registration Certificate, Power of Attorney, ID Proof – Valid Emirates ID of the Authorized Signatory.

• Responsible for addressing internal and external customer queries related to T&Cs, commercial terms, insurance, and SLAs.

Process

• Draft renewal T&Cs for SME clients and share them with the Account Manager, ensuring they are signed by the client prior to expiry.

• Ensure the Financial Summary is obtained from the Account Manager together with LT Member approvals for the CAF approval process.

• Ensure all SLAs and pricing agreed with the Client are included in the draft agreement, whether for a renewal or a new client contract.

• Review any amendments made by the Client to the contract, notify the Account Manager of these changes, and ensure they are reviewed and approved by the Business Units.

• Post sign-off, circulate a copy of the signed contract via email to the respective Business Units and SBUs (i) TL Legal (for records), (ii) EK Insurance (for records), (iii) Billing team (for generating monthly invoices), (iv) Cash Ops (to comply with agreed Service Process and SLAs), and (v) Customer Service (for records).

• Responsible for tracking all inbound and outbound contract documents during the sign-off process (physical or PDF copies).

• Contract with eSignature: A PDF copy of the signed contract is submitted to TG Legal by Email.

• Contract with Wet Signature: A physical copy of the signed Contract is submitted to TG Legal.

Innovation

• Integrate NCAF with Billing and Transtrack for the activation of Contract Code(s) in Oracle for new clients and the addition of new products/services. his will reduce the current four-step process to a one-step process.

• The requestor will be able to generate contract codes and share the same with (Billing/Finance, Transtrack Ops and Contract).

Selection Criteria

• 3 years of experience in a similar capacity.

• Diploma or Bachelor's degree in any discipline.

• General knowledge of Microsoft Office (Word and Excel skills are essential).

• Minimum English Language Level (by Transguard Group Standards).