Account Partner Director

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Job Category

Customer SuccessJob Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the role :

The CSG Account Partner (AP) is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities:

• Develop and execute a territory plan and personalized account plans for each customer, aligned with their business goals, to deliver year-over-year Success Cloud revenue growth.

• Engage senior decision-makers using a consultative selling approach that positions Salesforce as a long-term strategic partner.

• Build compelling solution visions and communicate transformative outcomes that align with customers' strategic goals and desired business results.

• Collaborate cross-functionally with License Sales and Alliance/Partner organizations to drive customer success and organizational health.

Required Qualifications:

• Proven experience in consultative sales, consistently exceeding quota in complex, enterprise environments.

• Demonstrated experience selling and/or delivering professional services in large-scale, complex pursuits.

• Ability to develop and maintain trusted relationships with senior decision-makers across large organizations.

• Strong forecasting discipline and pipeline management skills.

Preferred Qualifications:

• Experience working in a cross-functional, collaborative sales environment.

• Ability to act as a mentor and lead cross-functional teams on complex business initiatives.

• Track record of growing accounts through new and expansion opportunities.

• Strong interpersonal skills and ability to thrive in a fast-paced environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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