Account Manager-Kitchen Maintenance Solutions

We are currently recruiting for an Account Manager to join our Kitchen Maintenance Solutions team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope: Account Manager is responsible for managing sales & BU revenue growth. This role involves developing and implementing strategies to identify new opportunities, engage clients, and drive revenue, negotiate contract terms and communicate effectively with stakeholders. Working with management and junior sale steam – assist with expansion activities across the Emirates, leveraging network and relationships to build, direct and convert pipeline.

Financial:

• Lead and manage the business development & sales across defined areas of responsibility.

• Analyse targeted verticals, generate leads & convert to sales within assigned territory.

• Conduct research to understand customer needs, and emerging opportunities in the F&B maintenance sector.

• Use financial techniques to improve sales revenue, reducing scoped cost base, increase sold margin.

• Monitor sales progress to ensure that corporate & BU goals are being met.

• Assist with tracking all business-related invoices for finance record.

• Build, develop and manage pipeline in excess of annual sales target ensuring achievement of objectives.

• Ensure junior team are supported, measured and accountable against individual sales / revenue target.

Customer:

• Proactively engage with clients to identify potential business opportunities and implement actions to position the company with a competitive edge.

• Responsible to negotiate contracts and terms that benefit the organization while also satisfying the needs of the client or partner.

• Prepare and deliver compelling presentations for potential clients during meetings, trade shows, and industry events.

• Meet or exceed targets for client outreach activities, including calls, meetings, and appointments, while achieving annual sales goals.

• Build and maintain strong business relationships with existing and potential clients, ensuring a high level of customer satisfaction.

• Have established network and pipeline of prospective clients in and around the UAE F&B sector including owners, operators, chef’s, GM’s and similar.

Process:

• Ensure the maintenance and regular updating of service offering packages so they remain relevant to market dynamics.

• Maintain a detailed database of prospective clients using CRM tools (e.g., Excel, Salesforce).

• Maintain strict adherence to contractual, legal, and legislative obligations at all times.

• Provide accurate contract information to the operations team and Call Center to ensure efficient service delivery for new and renewed contracts.

• Ensure compliance with the company’s branding policy in all submissions and business proposals, both internally and externally.

• Train junior sales professionals and help improve their skills

• Provide trustworthy feedback and after-sales support.

Innovation:

• Be involved in the innovation and digital transformation initiatives for the division, identifying and implementing new technologies and process improvements.

• Drive the adoption of digital tools and platforms to enhance client engagement, service delivery, and internal efficiency.

Selection Criteria:

• 5 + years of experience in Sales, Business Development, Commercial, and Operations, preferably within F&B maintenance or broader F&B industry in a sales / account management capacity.

• Bachelor's degree or equivalent experience in Business, Marketing, Facilities Management, or a related discipline.

• Fluent / Native English Language

• Proven track record in leading teams, managing financials.

• Strong verbal and written communication skills, with the ability to interact effectively with clients at all organizational levels.

• Demonstrated success in driving innovation and implementing digital transformation projects.

• Energetic, goal-oriented, and confident in engaging with C-level executives.

• Strong analytical, strategic thinking, and time-management skills.

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM software like salesforce knowledge is an advantage.