Account Executive-Kitchen Maintenance Solutions

We are currently recruiting for an Account Executive to join our Kitchen Maintenance Solutions team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope: Account Executive - is responsible to manage allocated customer accounts in line with the contracted agreement, ensuring we maintain 100% of clients, grow accounts and maintain customer satisfaction – pro-actively balancing the needs of the clients versus the needs of the business and ensuring profitability. To ensure the end-to-end service delivery of the clients’ needs. Being a main point of contact for assigned clients on behalf of Transguard – managing all facets of the day to day running of the contract ensuring technical team are delivering to the highest standards in a timely manner.

Financial:

• Required to drive contract profitability through understanding of key performance indicators on each contract.

• Responsible and accountable for organic growth and new business opportunities.

• Responsible to drive ad-hoc revenue from existing clients.

• Responsible to help grow business within the Abu Dhabi region from a ground up approach.

Customer:

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.

• Resolve issues as they arise, becoming well versed in knowing when an issue may occur – and resolving it before it does – through active collaboration between the technical team and the clients operations team.

• Monitor and manage the communication channels between client and technical team ensuring needs are being met.

• Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery.

• Identify new opportunities, clients, F&B groups within the region & key contacts within.

• Set meeting & appointments between clients and senior management of TG KMS.

Process:

• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.

• Ensure the correct workflow process are in place and followed by reporting team.

• Track & measure key movers within the region, new openings, expansions & closure – identify & communicate opportunities from this data set.

Innovation:

• Identify areas where repetitive tasks can be automated

• Identify cost saving initiatives/process improvements.

Selection Criteria:

• 5 years of experience in a similar role

• UAE Driver's License essential

• Excellent computer and reporting skills

• Should have a strong understanding UAE F&B market expectations.

• Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions.

• English fluency mandatory