Logistics Coordinator Job Description Template (GCC-Ready, 2026)

Logistics Coordinator Job Description Template

Copy the template below, swap in your own details where you see [bracketed placeholders], and delete anything that does not apply. It is written for GCC and UAE employers and balances freight coordination, customs documentation and warehouse liaison, so it works for freight forwarders, 3PLs, trading companies and in-house supply-chain teams alike. Writing tips follow the template.

Job Title

Logistics Coordinator [optionally: Freight & Customs / Import-Export / Supply Chain] - [City, e.g. Dubai], [Country, e.g. UAE]

About the Role

[Company name] is a [industry, e.g. freight forwarding / e-commerce / FMCG distribution] business based in [JAFZA / DAFZA / mainland location]. We are looking for a hands-on [junior / mid-level / senior] Logistics Coordinator to keep our shipments moving and our customs paperwork clean. Reporting to the [Operations Manager / Supply Chain Lead], you will be the day-to-day point of contact for carriers, customs brokers, the warehouse and our customers.

Key Responsibilities

• Book and track inbound and outbound shipments across sea, air and road freight, and keep customers informed on status.
• Prepare and file customs declarations through the Dubai Trade portal (Bayan / Mirsal 2) and resolve held or queried shipments with the authorities.
• Coordinate with shipping lines, airlines, hauliers, customs brokers and free-zone authorities on timing, capacity and documentation.
• Reconcile delivery notes, packing lists, invoices and inventory movements in the [ERP/WMS, e.g. SAP / Oracle].
• Manage import/export documentation - bills of lading, certificates of origin, packing lists - and ensure incoterms are applied correctly.
• Track operational KPIs (on-time delivery, customs-clearance time, demurrage) and flag risks before they become delays.
• Liaise with the warehouse on receiving, put-away and dispatch, and support cycle counts and stock accuracy.
• Maintain accurate shipment records and audit trails for compliance and cost reconciliation.
• [Optional: support freight-cost analysis, carrier rate comparison and process-improvement initiatives.]

Tailor the list to seniority: a junior coordinator leans toward data entry, tracking and documentation; a senior coordinator owns customs strategy, carrier relationships and exception handling.

Requirements

• Diploma or bachelor's degree in logistics, supply chain, business or a related field.
• [X]+ years' experience in freight forwarding, customs coordination or supply-chain operations; UAE/GCC experience strongly preferred.
• Hands-on experience with the Dubai Trade portal, Bayan and/or Mirsal 2 customs systems.
• Proficiency with [ERP/WMS, e.g. SAP / Oracle] and strong working knowledge of incoterms.
• Valid UAE driving licence [frequently required for port, customs-office and supplier runs].
• Strong organisation, attention to detail and the composure to handle held shipments and tight cut-off times.
• Bilingual English/Arabic is a strong advantage for dealing with authorities and regional suppliers.
• [Optional, desirable: CILT, CIPS, APICS CSCP/CLTD or a Dubai Customs clearance certification.]
• UAE residence visa or transferable status preferred [or: we will sponsor the right candidate].

Separate genuine must-haves from nice-to-haves. Do not list a 'licence' as a requirement - there is none for this role; the only common formal requirement is a UAE driving licence. Keep the must-have list to four or five items - relevant experience, customs-system proficiency, ERP familiarity, driving licence - and move certifications into a clearly labelled "desirable" group.

What We Offer

• Competitive salary of AED [X]-[Y] per month, [net of personal income tax,] plus [performance / overtime] where applicable.
• Housing and transport allowance [bundled into / on top of] the base package; a transport allowance is common given port and supplier runs.
• Employer-sponsored residence visa and Emirates ID (we cover 100% of the cost, per UAE law).
• Mandatory health insurance and an annual return air ticket.
• End-of-service gratuity in line with UAE Labour Law and a clear path to [senior coordinator / operations supervisor].
• [Optional: study support for CILT/CIPS, free-zone office, shift allowance.]

How to Apply

Send your CV and a short note on the customs systems you have used to [email / application link]. We review applications on a rolling basis and aim to respond within [X] working days.

How to Write a Strong Logistics Coordinator Job Description

A few choices make the difference between a focused shortlist and a flood of generic admin CVs:

• Name the customs systems explicitly. The single biggest quality signal is whether someone has actually filed declarations on the Dubai Trade portal, Bayan or Mirsal 2. Naming these systems by name self-selects out candidates with only generic logistics admin experience - it is the most effective filter you have.
• Do not invent a licence requirement. There is no professional licence to work as a logistics coordinator. The only common formal requirement is a valid UAE driving licence. Listing a fictional credential barrier only deters strong, fully employable candidates.
• State the driving-licence expectation. If the role involves port, customs-office or supplier runs, say a UAE driving licence is required up front - it is a real, frequent screening factor and saves time on both sides.
• Publish a salary band. Posts with a band get more relevant applications. Use a realistic monthly range - roughly AED 4,000-7,000 (entry), AED 7,000-14,000 (mid), AED 14,000-28,000 (senior/customs specialist) - and ignore inflated aggregator 'averages' that conflate the role with logistics-manager pay.
• Be explicit about free zone vs mainland. If the role sits in a free zone (JAFZA, DAFZA, KIZAD), say so - it affects the visa/sponsorship arrangement, since a free-zone visa ties the holder to the zone, which matters for a role that may need to move across mainland sites.
• State visa expectations up front. Whether you require transferable status or will sponsor, saying it early filters applicants and sets correct expectations.
• Handle Emiratisation phrasing carefully. Do not write anything that excludes Emirati candidates; the role counts toward your MOHRE quota, so keep the language inclusive and compliant.
• Name your ERP/WMS. List the specific system (SAP, Oracle or your WMS) rather than a generic "ERP experience". Candidates filter on the systems they know, and a precise stack reduces mismatched applications and shortens onboarding.
• Keep it scannable. Use short sections, bullet lists and a clear "how to apply" line. Asking for a one-line note on the customs systems they have used is a cheap, high-signal filter.

Common Mistakes to Avoid

• Confusing a coordinator with a manager. If the role is hands-on booking, clearance and documentation, do not load it with team-leadership, P&L or strategy duties that belong to a logistics manager - and do not set a manager-level salary expectation against a coordinator brief.
• Generic, system-blind descriptions. "Logistics experience required" attracts everyone. Naming Dubai Trade, Bayan and Mirsal 2 is what separates qualified UAE customs coordinators from the rest.
• No salary band. Omitting the range invites both under- and over-qualified applicants and wastes screening time. A realistic band is the single biggest lever on application quality.
• Vague experience asks. "Several years' experience" means nothing; state a number and the context (freight forwarding, customs clearance, 3PL, e-commerce fulfilment).